An opportunity for Service & Performance Manager - General Services has arisen in Getafe (Madrid). Restore the operational performance, KPI achievement, and contract compliance of the catering and vending services. Comprehensive management of Office Services in Getafe.

Cross-functional support to other general services and FMRE Spain service lines. The goal is to ensure efficiency, cost control, excellence in the employee experience, and continuous improvement. Monitoring and improvement of KPIs (quality, satisfaction, incidents, service times, etc.).

Supervision of contractual compliance and SLAs with suppliers. Analysis of consumption data, trends, and optimization opportunities. Budget management and cost control. Action plan management.

Office

Services - Getafe Daily operational management of general office services. Supplier coordination and contract monitoring. Budgetary control of the area. Supervision of proper service operation. Incident response and agile problem resolution.

Cross-functional Support to General Services and other Service Lines - Waste, Cleaning & Landscaping, Transport, Others Support in monitoring supplier compliance. Service audits. Implementation of control and monitoring tools.

Project leadership. Up to 3 years of experience in supplier management.

Experience in KPI management and data analysis.

Experience in vendor and contract management. Proficiency in Microsoft and Google analysis tools. Project management. Knowledge of SLAs and service contracts. English level B2 or higher.

Valued

Extras (Nice-to-have) Experience in medium/large industrial or corporate environments. Knowledge of sustainability applied to services (waste reduction, energy efficiency, etc.).



Collective transport service in some sites.

On-site facilities (among others): free canteen, kindergarten, medical office. Possibility to collaborate in different social and corporate social responsibility initiatives. AirbusDiversity Airbus is a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a worldwide scale, pioneering sustainable aerospace for a safe and united world.

With around 130,000 employees and as the largest aeronautics and space company in Europe and a worldwide leader, Airbus is at the forefront of the aviation industry, connecting people and places via air and space. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Last but not least, the company has been awarded with the "Top Employers Spain 2023" certification and "Top Employers Europe 2023" by Top Employers Institute. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company Airbus

Operations SL Agency / Temporary Facility Management and Real Estate By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. At Airbus, we support you to work, connect and collaborate more easily and flexibly.

Wherever possible, we foster adaptable working arrangements to stimulate innovative thinking.

📌 Service & Performance Manager - General Services (Temp Agency) (Getafe)
🏢 Airbus
📍 Getafe