Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the integral standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone

Role Summary

The position requires strong technical troubleshooting skills, excellent customer service, and professional-level English communication to support global users and collaborate with international IT teams.

Your role:
- Diagnose and resolve incidents related to Windows OS, Microsoft 365, VPN, printers, and network connectivity.
- Log, track,



and manage incidents and service requests using the ITSM tool (e.g., Freshservice ).
- Escalate complex issues to L2/L3 teams and follow up to ensure timely resolution.
- Support onboarding, offboarding, and user access requests in accordance with IT policies.
- Assist with hardware deployment, asset tracking, and device lifecycle activities.
- Maintain accurate documentation, knowledge articles, and standard operating procedures.
- Communicate clearly and professionally with end users, vendors, and global IT teams.
- Support IT projects, migrations, and upgrades as required.
- Ensure compliance with Flowserve security, compliance, and operational standards.

Your profile:
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 1-3 years of experience in an IT support, service desk, or technical support role.
- Strong troubleshooting skills across Windows OS, Microsoft 365, and b

📌 Technical Support Analyst (Pozuelo de Alarcón)
🏢 Flowserve
📍 Pozuelo de Alarcón