IKONS Ibérica SL is a company specialized in recruiting IT profiles, as well as providing consulting and outsourcing services under a Nearshoring model in the technology field. Thanks to the quality of our services, we are an approved supplier for leading consulting companies worldwide.

We support our clients across Spain, Portugal, Italy, France, and Latin America. We are proud to collaborate with top-tier IT companies that trust us to identify the best talent.

At IKONS Ibérica, we are expanding our team and looking for several Microsoft Dynamics 365 CCaaS professionals , from Software & Platform Engineers to Senior Engineers and Technical Leads , to join a long-term technology project.

We are looking for professionals with experience in the Microsoft Dynamics 365 Contact Center ecosystem , interested in working with development, integrations, Power Platform, Azure and omnichannel solutions . The level of responsibility will be adapted according to each candidate’s experience and seniority

? What will you work on?

• Develop and enhance solutions on Dynamics 365 CRM / Customer Service / CCaaS .

• Customize Dynamics 365 using plugins, PCF Controls, JavaScript, web resources and Custom APIs .

• Build solutions and automations with Power Apps and Power Automate .

• Work with Dataverse and integrations across Azure and AWS environments.

• Develop and enhance Contact Center and Omnichannel solutions, including voice, chat, bots and other digital channels.

• Work with Azure Communication Services and Event Grid .





• Develop solutions using Microsoft Copilot Studio .

- Troubleshoot technical issues and optimize platform performance.

• Participate in CI/CD, automation and DevOps practices.

- For Senior and Lead positions, contribute to solution design, technical leadership, mentoring and direct client interaction.

? Profiles we are looking for

CCaaS Platform Engineer | 4+ years

Focus on platform engineering, integrations, Azure and Contact Center channels.

CCaaS Software Engineer | 4+ years

Focus on Dynamics 365 CCaaS development and customization.

Senior CCaaS Software Engineer | 8+ years

Focus on advanced development, complex integrations, troubleshooting and technical problem-solving.

Lead Software Engineer – CCaaS | 10+ years

Focus on technical leadership, solution design, team coordination and client-facing responsibilities.

? What We Offer

- Long-term technology project.
- Hybrid working model in Madrid.
- Opportunities available across different seniority levels.
- International and highly technical environment.

• Opportunity to grow within the Microsoft Dynamics 365 & Contact Center ecosystem .

If you have experience with Dynamics 365 + CCaaS/Contact Center + Power Platform , we would love to hear from you. We will assess your background to identify the position and seniority level that best matches your experience.

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📌 Software & Platform Engineers (Comunidad de Madrid)
🏢 IKONS Ibérica
📍 Comunidad de Madrid