Spanish Customer Service Host – Online Gaming

Cape Town | On-site | Full-time | Rotational 24/7 shifts

Are you a fluent Spanish speaker with customer service experience in the online gaming, sports betting or casino industry?

This is an exciting opportunity to join a fast-growing, international digital gaming business that combines innovative technology with market-leading customer experiences. Operating behind some of the world's most recognised sports betting and iGaming brands, the company offers the scale and stability of a integral organisation alongside the pace, energy and progression opportunities of a technology-led business.

You will join a high-performing, multicultural contact centre team in Cape Town, supporting Spanish-speaking customers across telephone, email and live chat.

This is much more than simply answering customer queries. You will take ownership of each interaction, resolve problems, manage complaints and help create the seamless, engaging experience that keeps customers coming back.

The role

As a Spanish Customer Service Host, you will:

Deliver outstanding customer service to Spanish-speaking customers via telephone, email and live chat

Manage and resolve a variety of customer queries, requests and complaints

Take full ownership of customer issues through to resolution

Provide accurate information about products, services, accounts and promotions





Process customer information accurately across internal systems and databases

Build positive customer relationships and identify appropriate opportunities to introduce additional products and services

Handle multiple customer conversations while maintaining accuracy and service quality

Complete all tasks assigned during your shift efficiently and within agreed timescales

Work closely with colleagues and other departments to resolve more complex issues

Follow relevant gaming, compliance, security and responsible gambling procedures

Consistently meet performance, quality and schedule requirements

Support additional projects and responsibilities as the business continues to grow

What we are looking for To be considered, you must have:

Fluent or native-level Spanish, with excellent written and verbal communication skills

Strong English communication skills

Previous customer service experience within online gaming, iGaming, sports betting or the online casino industry A good understanding of player behaviour and the customer journey within an online gaming environment

Experience supporting customers through live chat, email and telephone The confidence to handle complaints and challenging or sensitive conversations professionally

Strong problem-solving skills and the ability to take ownership of an issue from beginning to end

Excellent attention to detail when handling customer,

📌 Spanish Customer Service Host - Online Gaming (Ceuta)
🏢 Office Collective
📍 Ceuta