Konecta is a leading innovative general service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.
Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world‑class expertise covering customer experience and process management, digital solutions and cutting‑edge technologies.
Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e‑commerce.
MISSION OF THE ROLE
As a Careline Advisor, you will be responsible for delivering excellent customer care and support to Nordic Danone consumers across all contact channels.
You will be the first point of contact for the consumers of the entire range of Danone products, and will handle queries and consumer complaints about these products and their consumption.
We are looking for people who are flexible and positive to join our team embracing Konecta’s values and representing this well‑loved client.
RESPONSIBILITIES
At the core of the multi‑skilled "One Danone Careline" team, you will work alongside fluent subject matter experts, as well as quality and knowledge specialists, to ensure that the Danone consumers receive the quality of care expected while following the Danone procedures and quality processes.
The role requires you to be a fluent Swedish speaker, to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. You will also be required to have strong English second‑language capabilities.
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📌 Consumer Care Advisor (Madrid)
🏢 Konecta
📍 Madrid
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