Our client is a dynamic & fast-growing company operating several customer-facing sites in the Barcelona area. Were looking for a People & Culture Manager to lead the full people function across the organisation, combining day-to-day presence on the ground with a strategic approach to engagement, recruitment, training, and culture. Your mission As People & Culture Manager, youll own the full employee lifecycle across the groups locations: from attracting and selecting talent, through onboarding, development and retention, to offboarding when needed. Youll report directly to leadership and work closely with site managers. This is a role with direct, hands-on impact with regular presence across the different sites, combining daily execution with the design of processes and people strategy for the medium/long term. Your key responsibilities Workplace climate & employee experience * Regular, rotating presence across sites to assess workplace climate, customer-facing standards, and health & safety compliance. * Ongoing reporting on internal climate, tracking key indicators over time. * Being a visible, approachable presence on-site, someone employees feel comfortable approaching directly, not just during scheduled check-ins. * Regular 1:1 listening sessions with employees, with full staff coverage over the course of the year. Recruitment & talent attraction * Defining candidate profiles and building relationships with training institutes, job fairs, and other sourcing channels to maintain an active talent pipeline. * Screening CVs and conducting first-round HR interviews * Coordinating in-person interviews and managing candidate experience Onboarding, development & offboarding * Managing the new-hire welcome process (induction materials, initial training, introduction to internal policies). * Structured follow-up at 30, 60 and 90 days. * Conducting exit interviews and analysing turnover causes.



Coordination & training of Leadership/Operations * Designing and delivering monthly training for site managers on people management: leadership, conflict resolution, feedback, interviewing and selection technique. * Regular check-in with the leaders to review issues and people priorities. HR administration * Liaising with the gestoria on payroll management and contractual changes * Coordinating with the occupational health provider: medical check-ups, workstation risk assessments, and fitness-for-work follow-up. * Handling any administrative matters: sick leaves, Paid Time Off, tracking work-related accidents. * Responding to employee queries on payroll, contracts, and leave. Internal communication * Owning People-related communication channels (digital, on-site noticeboards, town-halls, All-Hands short team briefings). * Preparing and following up on engagement surveys. Your profile * From 5+ years of experience in Human Resources, ideally gained across multiple sites with frontline/operational teams in context like retail chains, hospitality, restaurant groups, or leisure/education. * A genuinely proactive, hands-on operator * A real taste for ownership and proactivity. Comfortable taking a topic and running with it end-to-end. * A real love for being on the ground, not doing HR from behind a desk. * Solid listening, mediation, and people-development skills. * Ability to coach and support managers * Experience or strong interest in active recruitment and building talent pipelines. * Fluent Spanish with a high level of English. Catalan is a big plus. * Comfortable travelling between several centres day to day (all reachable by public transport) What we offer * The project: well known & recognized brand, growing fast, with a very strong people-first culture and a clear social mission * Growth path: as the group opens new locations, this role is set up to grow into managing the People & Culture function across the wider structure.

📌 Human Resources Manager (Madrid)
🏢 start hr
📍 Madrid