Welcome to this recruitment process with Vueling

Let's start by getting to know us better

At Vueling, we love things to happen.We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.

Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.

We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.

Job Purpose

To support data-driven decision-making across Contact Centers, Back Office operations, customer management processes, and digital customer solutions by analysing operational and customer data, developing automated reporting, and delivering actionable insights that improve performance and customer experience.

Main Accountabilities
- Provide reliable, timely, and actionable insights on customer operations performance.
- Ensure automated, consistent,



and high-quality reporting of customer and operational KPIs.
- Support the evaluation of operational, process, and digital initiatives through data analysis.
- Contribute to continuous improvement of customer management processes using data-driven recommendations.
- Support the development of advanced analytics and AI-driven use cases within customer operations

Main Responsibilities - Tasks
- Analyze Contact Center and Back Office data (volumes, productivity, SLAs, quality, resolution).
- Monitor customer management processes and identify efficiency improvements.
- Develop and maintain automated dashboards and reports (Tableau / Power BI).
- Track operational and customer KPIs, including NPS.
- Perform deep-dive analyses to measure the impact of process and operational changes.
- Assess performance and adoption of digital and self-service customer solutions.
- Identify and implement automation to reduce manual repor

📌 Customer Data Analyst (Viladecans)
🏢 Vueling
📍 Viladecans