Company Description

Job Description:
What you will do:
As an Application Support Consultant (for Unit4 Talent Management), you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 Talent Management customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.
- Process and solve cases, incidents and service requests in a timely and qualitative way.
- Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
- Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.
- To comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
- To investigate,



document and present to the Customer Services Team Leader process improvements that enhance the customer experience.
- To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
- You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development.
- To train and mentor less experienced members of the team around product knowledge, skills and processes.
- Work in a team environment to help and assist colleagues

Qualifications:
Must have:
- Strong communication skills and fluent in English (verbal and written); Dutch is a plus.
- Common knowledge of Microsoft technologies, workplace processes and IT infrastructure.
- Previous experience of working in a Customer Service environment is an advantage
- Exceptional Customer facing skills, understand and be able to implement the concept of exceptional Customer Service.
- Exhibits good ana

📌 Application Support Consultant (Barcelona)
🏢 Unit4
📍 Barcelona