At Maersk, we are transforming the world of logistics by connecting and simplifying our customers' supply chains. As a integral leader in integrated logistics, we provide end-to-end solutions spanning ocean, air, landside transportation, warehousing, fulfilment, and digital logistics services. Our Maersk E-Commerce business helps some of the world's most dynamic retailers and brands deliver outstanding customer experiences through scalable fulfilment, parcel management, and last-mile solutions. As e-commerce continues to evolve, we are focused on delivering operational excellence, innovation, and exceptional service for customers across Europe.

¿Todo listo para enviar su solicitud? Por favor, lea la descripción al menos una vez antes de hacer clic en "Solicitar".
About the roleAs a Service Delivery Specialist, you will play a critical role in ensuring our customers receive the highest levels of service while helping them maximise the value of our solutions. Acting as the primary point of contact for a portfolio of customers, you will build trusted relationships, drive service excellence,



and support long-term customer growth and retention.
What You'll Be Doing
- Act as the primary point of contact for a portfolio of customers across Europe.
- Develop strong, long-term customer relationships and become a trusted advisor.
- Lead customer performance reviews, including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
- Monitor service performance, identifying trends, risks, and opportunities for improvement.
- Manage customer escalations and coordinate effective resolutions across internal teams.
- Work closely with Operations, Product, Commercial, and other stakeholders to deliver customer outcomes.
- Understand customers' businesses, strategic priorities, and operational requirements.
- Translate customer needs into actionable service improvements and enhancement plans.
- Support customer retention and identify opportunities to expand existing re

📌 E-commerce Service Delivery Specialist (Barcelona)
🏢 Apm Terminals
📍 Barcelona