Experteer Overview
Obtenga más información sobre este puesto leyendo los detalles a continuación y luego envíe su solicitud para ser considerado.
As Implementation Lead for the French region, you guide Uber for Business customers through successful launches. You collaborate with Sales, Account Management, and cross-functional teams to drive adoption, growth, and excellent service. You manage end-to-end implementations, timelines, and training, with post-launch optimization. You work in a fast-paced, hybrid setting with in-office presence midweek. This role offers impact on enterprise and mid-market customers and potential bonuses/equity.
Compensaciones / Incentivos
• Understand customer goals and align them with mutual objectives
• Develop a seamless launch and implementation strategy to boost adoption, with 2–4 months post-launch supervision
• Manage timelines and project plans with internal and external stakeholders
• Ensure customer training through collateral, office hours, and instruction on tools and programs
• Handle tactical and technical setup (API, SFTP,
expense integrations) and finance-related submissions
• Collaborate with product, marketing, and support to ensure smooth onboarding and strong client experience
• Identify and mitigate issues, and propose data-based improvements
• Navigate cross-functional stakeholder relationships, including senior-level influence
Responsabilidades
• Min 3 years in B2B client implementation, onboarding, project management, customer success, or similar
• Experience owning end-to-end implementations from kickoff to post-launch adoption
• Proven ability to manage multiple concurrent client projects with plans, timelines, dependencies, risks, and deliverables
• Strong external stakeholder management with client decision-makers; ability to influence
• Strong internal stakeholder xqbhyrx management to collaborate with Sales, Product, Operations, etc.
• Comfort with data and metrics to measure adoption and advise customers
•
📌 Implementation Lead, Spain (Madrid)
🏢 Uber
📍 Madrid