- As an Eyewear Customer Support specialist, you’ll sit at the heart of a vertical where the relationship with the opticians is unusually direct and personal. Opticians rely on seQura’s visual plan to give access to their customer’s glasses and lenses
- You’ll work closely with the Optical Service Managers and operations team, owning case resolution end-to-end across phone, email, and CRM. This is not a scripted support role: you’ll be expected to think, prioritise, and escalate with good judgement, and to feed what you learn back into process improvement
- Handle by phone, email or chat operational incidents from customers and opticians: payment date changes, blocked transactions, and financing queries, resolved with speed and good judgment
- Own cases end-to-end through the available channels (phone, email, CRM), working autonomously and knowing when to escalate
- Spot and flag early signs of default risk, acting quickly and with the right level of tact
- Coordinate with the rest of the Eyewear team when an incident needs a commercial touch




- Log and categorise incidents accurately in internal systems to enable analysis and continuous improvement
- Contribute to process improvement by identifying patterns and participating in automation projects
- We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible
- One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge
Benefits
- Hybrid work
- Health insurance discounts with Sanitas and Adeslas
- Professional development workshops or seminars tailored to your needs
- Urban mobility by using your own bike with Kleta.
- Versátil compensation plan for transportation, restaurants, and kindergarten with Cobee
- Free access to he

📌 Customer Support (Barcelona)
🏢 Sequra
📍 Barcelona