13 sep
|
Outright Games
|
Rivas-Vaciamadrid
13 sep
Outright Games
Rivas-Vaciamadrid
At
Outright Games
, we’re looking for a
Senior Community Manager
to become one of the key voices connecting our games with the people who play them.
We’re looking for someone who understands gaming communities, knows how to build meaningful engagement across different platforms and can turn community feedback, conversations and trends into valuable insights for the wider business.
What you’ll be doing:
You’ll take ownership of community engagement across our portfolio of games, including:
• Developing and managing community engagement strategies across multiple titles
• Managing and growing communities across
Discord, Steam, Twitch and social platforms
• Monitoring conversations, sentiment and player feedback and sharing insights with internal teams
• Planning community activations, livestreams, giveaways and other engagement initiatives
• Managing
3+ Discord servers
, including moderation, roles, channels and moderator profiles
• Supporting
Steam events, store pages, community hubs, forums and streaming activity
• Planning and executing Twitch activations, including
Twitch Drops
• Identifying and engaging streamers, content creators, ambassadors and influencers
• Working closely with PR and Marketing around key launches and campaigns
• Coordinating first-party support opportunities with
Nintendo, PlayStation and Xbox
• Scheduling and publishing social copy in collaboration with the content team
You’ll also oversee our
Customer Service chatbot
, working with Production and QA teams to improve responses, FAQs and the overall player support experience.
And, of course, data matters: you’ll track community growth, sentiment, engagement and trends to understand what’s working and where we can improve.
What we’re looking for:
•
4+ years of experience
in Community Management, Customer Service, Online Marketing, PR, Journalism or a related field
•
Native-level English proficiency
• Strong written and verbal communication skills
• Advanced experience man
📌 Senior Community Manager (Rivas-Vaciamadrid)
🏢 Outright Games
📍 Rivas-Vaciamadrid