- We are seeking a highly motivated Implementation Manager to join our Client Services team
- In this role, you’ll act as the primary point of contact for new clients, guiding them through every phase of the implementation process—from initial discovery to go-live
- Success in this role requires exceptional project management skills, a detail-oriented mindset, and a passion for helping clients unlock the full value of our platform
- The adecuado candidate also has an AI-builder mindset and is able to leverage AI-powered workflows and automations to improve implementation efficiency, customer experience, and operational processes
- Client Onboarding & Project Management
- Lead end-to-end client onboarding, including initial discovery, platform configuration, data migration, testing, and go-live support
- Develop and manage comprehensive project plans, ensuring milestones and deadlines are met across all phases of the implementation
- Collaborate with client stakeholders to understand business needs and payroll requirements, tailoring solutions accordingly
- Maintain consistent,



proactive communication with clients throughout the implementation journey
- Identify risks or blockers early and implement mitigation strategies to ensure successful project delivery
- Leverage AI-powered workflows and automations to streamline onboarding activities, project tracking, customer communications, documentation, and implementation reporting
- Problem Solving & Cross-Functional Collaboration
- Work closely with internal teams—Product, Account Management, Support, and Engineering—to resolve issues and deliver optimal client outcomes
- Implement solutions to recurring challenges and contribute to process improvements that enhance client satisfaction and operational efficiency
- Identify opportunities to use AI tools and automations to improve collaboration, issue resolution, and communication across implementation teams
- Process Optimization & Feedback Loops
- Collect client feedback a

📌 Implementation Manager (Barcelona)
🏢 Papaya Global
📍 Barcelona