- Location: Madrid, Spain (100% On-site)- Project: International Fintech & Banking- Language Requirements: German (Fluent/Native) & Spanish (B2 Minimum)The OpportunityAre you a fluent German speaker looking to build a career in the heart of Spain's capital? We are looking for motivated Customer Advisors to join our growing banking project in Madrid. Whether you are seeking a full-time role or flexible part-time hours, this is your chance to join a dynamic, international team in a world-class metropolitan hub.In this role, you will serve as the primary point of contact for a leading banking institution, helping customers manage their finances and navigate digital platforms with professionalism and precision.What You'll Do- Expert Support: Assist German-speaking customers via phone, email, and chat regarding accounts, transactions, and digital banking tools.- Problem Solving: Identify customer needs and provide accurate, timely solutions.- Security & Compliance: Maintain high standards of data privacy and adhere to banking protocols to ensure secure transactions.- Language Integration: Utilize your B2 Spanish skills to navigate internal systems and collaborate with local departments.Training & DevelopmentWe ensure you are fully prepared before taking live requests through a comprehensive onboarding program:- Initial Duration: First 5 weeks- Schedule: 09:00–15:00 initially,



transitioning to your agreed standard schedule- Content: Deep dive into banking software, financial regulations, and service excellenceWorking Hours & OptionsWe offer full-time and adaptable part-time contracts to fit your lifestyle. Select your preferred fixed schedule prior to starting:- Contract Types: 40-hour full-time standard, or 30-hour and 35-hour part-time options- Morning Shift: 07:00–16:00- Afternoon Shift: 14:00–24:00- Night Shift: 22:00–07:00Candidate Profile- Language Skills: Native or near-native German (C1/C2) and intermediate Spanish (B2 minimum).- Communication: Exceptional verbal and written communication skills with a customer-centric tone.- Mindset: A positive, proactive attitude. Prior banking experience is a plus, but not required.- Residency: Currently based in or willing to relocate to Madrid, with valid EU work authorization.Compensation & Benefits- Base Salary: €22,800 gross annual pay (pro-rated for part-time schedules)- Performance Bonus: Up to €1,200 annual KPI bonus- Health & Wellness: Comprehensive private health insurance and life insurance- Career Growth: Clear progression pathways into Team Lead, Quality Analyst, or Trainer roles- Work Culture: A vibrant, multicultural environment in one of Europe's most dynamic cities#J-18808-Ljbffr

📌 German Speaking Customer Advisor (Madrid)
🏢 Ignite
📍 Madrid