PositionCustomer Support RepresentativeLocationBarcelona/Malaga/Valencia, SpainEmployment typeFull-timeWork modelon-siteDUTIES AND RESPONSIBILITIES- Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently- Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA- Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications- Escalate any potential service issues to the senior team members, as needed.- Adhere to all project processes and procedures- Ensure compliance with the contractual SLA- Provide coverage for other Agents in their absence, whether within the same team or across different teams- Collaborate with the team on specific projects, when requested- Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records- Participate in regular team meetings- Perform additional tasks as assigned by the management, to ensure continued service performance, quality,



and customer satisfaction.REQUIREMENTS- Native / fluent in Danish both verbal and written. Proficiency in English (minimum B2 level)- A minimum of 1 year of customer service experience is required- experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred- Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary- Strong aptitude for working in a customer service environment- Excellent customer care skills, with the ability to listen to and understand customer needs- Capable of taking ownership of calls and progressing them to resolution or escalating them when needed.OFFER- Excellent remuneration package based on experience, skills and performance- Higher salary from the 7th month- Working schedule: Monday to Friday, 08:00 AM - 05 PM- Be part of a dynamic and creative team with positive and friendly atmosphere- 23 working days of paid annual leave- Guidance and tools to reach your full potential.#J-18808-Ljbffr

📌 Danish Speaking Customer Support Representative (Barcelona)
🏢 The lemon Consulting
📍 Barcelona