MAIN PURPOSE

- Maximize boutique performance by achieving sales targets and strategic objectives.

- Prioritize product sales and provide expert advice to clients, ensuring exceptional service in accordance with company standards.

- Continuously improve sales techniques, expand brand and product knowledge, and refine customer service skills.

- Advise clients to guarantee high-quality service, following Montblanc's standards.

- Maintain a cordial and respectful relationship with colleagues to ensure the proper functioning of the Boutique, interacting and providing support whenever necessary.

- Take responsibility for product safety and always respect the guidelines of the brand and the Boutique Manager.

KEY RESPONSIBILITIES

- Sales Management

- Manage product sales effectively.

- Achieve set sales goals.

- Handle the sales process according to the client type.

- Advise clients and ensure their satisfaction.

- Develop sales initiatives.

- Customer Relations

- Ensure customer relations (agreements, service) according to Brand standards.

- Manage communication with clients (mailings, VIP client actions, telephone assistance, etc.).

- Increase the customer database by providing all relevant information.

- Track customer files.

- Manage customer complaints together with the ABM.

- Brand Presentation

- Maintain consistent adherence to brand presentation standards:

- Personal appearance and uniform.

- Luxurious appearance of the Boutique and displayed products (windows and displays).

- Marketing Implementation





- Respect and ensure the implementation of all marketing campaigns.

- Actively participate in event organization.

- Boutique Operations

- Ensure the Boutique's operation in the absence of colleagues.

- Demonstrate versatility in cash register and warehouse tasks.

- Ensure all sales are correctly processed in the computer system.

- Product Management

- Participate in inventories.

- Prevent potential losses.

- Check merchandise reception.

- Prepare merchandise shipments.

- Transfer merchandise information.

- Information Management

- Provide all necessary information to the store management to prepare reports.

- Actively participate in team meetings.

- Actively participate in training sessions.

- Respect all deadlines established by the company for the communication of labor matters (vacation requests, medical registrations and discharges, absences, etc.).

JOB REQUIREMENTS

- Basic Education:

- Proven sales experience (required).

- Commercial maturity.

- Specific Knowledge:

- Knowledge of the product and the Brand.

- Professional Experience:

- One year of experience in the type of sales to be performed.

- Complementary training: Sales techniques.

- Other Skills:

- Ability to impact and communicate with clients.

- Service orientation - Ability to detect customer needs.

- Sense of responsibility and initiative.

- Excellent appearance and presentation.

- Languages:

- Spanish (Fluent)

- English (Fluent)

📌 Job Opportunities Sales Associate Fixed-Term (España)
🏢 Reconocida empresa
📍 España