Mercier Consultancy MD is seeking a passionate Spanish-Speaking Customer Expert to join our team in Greece, specializing in car sharing services. This role offers a fantastic opportunity to provide dedicated customer support to Spanish-speaking clients within the dynamic and growing shared mobility sector. If you have a customer-focused mindset and enjoy working in a fast-paced environment, this position is for you.

Key Responsibilities

- Provide exceptional customer service in Spanish via phone, email, and chat for car sharing customers.
- Assist customers with inquiries related to bookings, vehicle use, payment, and technical support.
- Handle and resolve customer complaints and issues efficiently to ensure customer satisfaction.
- Maintain accurate documentation of customer interactions and update the CRM system accordingly.
- Work collaboratively with internal teams to improve customer experience and service delivery.
- Stay informed about car sharing products, policies,



and industry trends to offer accurate information.

- Fluency in Spanish (both written and spoken) is essential; English proficiency is advantageous.
- Experience in customer service, preferably within mobility, transport, or car sharing industries.
- Excellent communication and interpersonal skills with a client-focused approach.
- Ability to handle multiple tasks efficiently in a fast-paced and dynamic environment.
- Familiarity with CRM systems and digital communication platforms is preferred.
- Strong problem-solving skills with attention to detail.
- Adaptable, proactive, and able to work independently and as part of a team.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...

📌 Spanish-Speaking Customer Expert for Car Sharing - Work In Greece (España)
🏢 Importante empresa
📍 España