Account Manager – Wholesale

Identidad Tech · Remote (Europe) · Contract

What does it take to earn a carrier's trust on day one — when you're inheriting a relationship someone else built, not starting one yourself?

At Identidad Tech, we've spent over 25 years building telecom infrastructure for carriers and enterprises worldwide — Voice, SMS, Cloud Numbering, and Managed Services — from two hubs in Miami and Bogotá. We move billions of messages a year through a wholesale network that runs on relationships, not just routes. This role hands you a live, high-value book of business from day one: 30+ carrier accounts worldwide, already generating real revenue, that need someone who can step in and keep them growing without missing a beat.

What you'll do

Own and grow A2P wholesale traffic across a high-value portfolio of 30+ carrier accounts.

Take over an existing book of business during onboarding, ensuring zero disruption for carriers through the transition.

Build commercial strategies that protect and expand your relationships, not just maintain them.

Read the market and the competition to spot commercial opportunities inside the wholesale channel.

Hit agreed monthly and quarterly margin targets — and know exactly why you hit or missed them.

Work hand-in-hand with Procurement and Routing to keep quality aligned with what your carriers actually need.

Requirements

4+ years of proven experience in the A2P SMS wholesale industry, managing high-value carrier relationships.

Real experience managing wholesale carrier or aggregator accounts — not just SMS sales in general.

Comfortable reading margin, CR,



and routing-quality data and turning it into a commercial conversation.

Excellent analytical skills and the discipline to prioritize across a large, high-value portfolio.

Fluent English required; Spanish or other languages are a plus given the integral spread of the portfolio.

Based in Europe; Madrid preferred.

What we're looking for

Someone customer-focused and metrics-driven, with a consultative sales philosophy — not a transactional one.

Someone who can walk into an existing relationship with credibility, not just a handoff email.

An outgoing, relationship-first personality that carriers actually want to keep talking to.

The profile that fits with us

We're not looking for someone who needs a warm-up period. We're looking for someone who's managed high-value carrier accounts before, who can read a margin report and immediately know which relationship needs attention, and who takes real pride in a carrier renewing because of them — not despite the transition. If that's you, keep reading.

What we offer

Fully remote, based in Europe — Madrid preferred.

Monthly fixed fee plus a performance-based incentive tied to your results.

15 days of annual leave + 5 personal days + 3 sick days.

✈️ Light travel — less than 20% of your time.

A live, revenue-generating portfolio from day one — no cold-start required.

Direct line to our Commercial Director and global Commercial team, with real influence over routing and client strategy.

Ready to inherit a portfolio and make it yours? Apply and tell us about a carrier relationship you've grown or protected through a transition.

📌 P SMS - Wholesale Account Manager (Madrid)
🏢 Identidad
📍 Madrid