HVC/VIP Account Manager Barcelona Our client is a leading online gaming operator in the Spanish markets with an expanding online and offline portfolio focused on bingo, casino and sports betting with 4 leading brands. Our goal is to provide entertainment to our customers with our websites and apps so that they can access our products from their mobile phones, tablets and computers.

We offer our own bingo and slots software and also more than 2000 games from the best game providers. With offices based in Barcelona, Ceuta & Malta we always strive to bring joy and security to our customers. We are looking for a Spanish speaking HVC/VIP Account Manager to join our commercial team and be a key part of supporting our platform for high value customers.

The role will cover all aspects of account management, operational processes of the HVC/VIP programs, the loyalty and rewards program, as well as the player lifecycle. Help deliver a world class HVC/VIP loyalty & rewards program, aimed at rewarding the right players at the right time to generate brand loyalty and reduce churn. Build exceptional relationships with high value clients to provide a personalised service and gaming experiences tailored to them, across all products.





Introducing a package of benefits for HVC/VIP's ensuring they receive the best customer service and experience in the industry. Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements and regulations. Manage targets and a budget.

Work alongside the Product, CS and CRM teams to increase player activity and drive turnover. entertain and host customers at various local and general events. Provide regular updates on the progress of work/tasks/projects.

Experience in a similar role and can demonstrate excellent knowledge and experience in High Value customer/ VIP management Fluent in Spanish and English Flexible schedule required, including occasional rotating shifts based on business needs. Good skills in Excel and data platforms Strong analytical and communication skills, with a very strong commercial awareness and focus Ability to lead and manage colleagues indirectly and directly within the wider commercial team Ability to work under pressure while meeting deadlines and delivering to reach performance KPIs Excellent written and verbal skills, with a strong attention to detail and ability to present to senior stakeholders Hybrid work format with offices in the center of Barcelona city

📌 Account Manager (Spanish speaking - Hybrid) (Cataluña)
🏢 Social You
📍 Cataluña