Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin. Part of something bigger Today we're part of Cegid, a European leader in cloud software for finance and accounting.

Shine already supports more than 400,000 small businesses. We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network that spans Spain, Portugal and Belgium.

Custumer

Support at Shine Our Customer Support team is at the heart of the customer experience, helping businesses and accounting professionals get the most value from our software every day. Deliver an exceptional support experience across every customer interaction. Partner closely with Product, Engineering, and other internal teams to improve our solutions.

Help customers adopt and maximize the value of our tax and accounting software. Help shape the future of accounting and tax software We're looking for more than a Customer Support professional. We are looking for someone with real-world experience in Spanish accounting and taxation who understands the day-to-day challenges faced by accountants, accounting firms, professional practices, and businesses.

You may currently work in an asesoría, gestoría, accounting firm, tax consultancy, or finance/accounting department , and you're interested in using your expertise in a more customer-focused and technology-driven environment.



Your knowledge of accounting and taxation will be essential to helping customers solve complex challenges and get the most value from our software. About the Customer Support team Our Customer Support team is at the heart of the customer experience, helping businesses and accounting professionals get the most value from our software every day.

Deliver an exceptional support experience across every customer interaction. Help customers adopt and maximize the value of our tax and accounting software. As an Accounting & Tax Support Specialist – Spain , you'll be the trusted point of contact for customers using our tax and accounting software.

Your practical experience in Spanish accounting, taxation, and administrative processes will enable you to understand customer challenges and provide accurate, practical, and high-quality guidance. You don't need to come from a traditional Customer Support background. Your accounting and tax expertise is the foundation of this role.

Provide functional support and resolve customer inquiries related to our accounting and tax software. Assist accounting firms, professional practices, and businesses with accounting, tax, and administrative processes. Guide customers through accounting entries, tax-related workflows, and regulatory requirements within the platform.

Support customers using billing, invoicing, collections, and other relevant accounting features.



Translate complex accounting or tax questions into clear and practical guidance. This role is idóneo for someone with a professional background in accounting and taxation in Spain who is interested in applying that expertise in a customer-facing environment.

You understand the day-to-day reality of accounting professionals: managing accounting processes, working with tax obligations, interpreting regulations, and using accounting software. Relevant academic training in Administration & Finance (FP), Accounting, Finance, Business Administration (ADE), or a related field . Hands-on professional experience managing accounting and tax matters in Spain.

Experience working in an asesoría, gestoría, accounting firm, tax consultancy, professional practice, or an internal finance/accounting department . A solid practical understanding of Spanish accounting principles, tax obligations, and administrative procedures .

Experience with areas such as bookkeeping, accounting entries, VAT, invoicing, tax filings, financial documentation, or other accounting and tax-related processes . Practical experience using accounting and/or tax software as part of your day-to-day work. The ability to understand accounting or tax-related questions and explain complex topics clearly and practically.

Advanced

Excel skills and proficiency with Microsoft Office. Excellent verbal and written communication skills in Spanish.

Professional

English level. 30' call with Talent Acquisition Ownership: Join a team and help shape its mission just as it's getting started, with support from experienced leaders. Likes our mission to help entrepreneurs succeed by giving them better, smarter banking and administrative tools. as per applicable law.

📌 Accounting & Tax Support Specialist - Spain (León)
🏢 shine
📍 León