Professional Services Department Dept: Professional Services Department Professional Services Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees.

This role will focus on designing and delivering high-quality learning experiences that enable Nexthink users to successfully adopt and use our products. You will work closely with Product Managers, subject matter experts, and cross‐functional stakeholders to translate complex product capabilities into clear, engaging, and scalable learning content. As a key contributor to Product Education, you will help shape how learning is designed, delivered, and continuously improved across Nexthink, leveraging modern instructional design practices, multimedia, and AI‐driven content creation.

Apply adult learning principles and instructional design best practices to create structured, effective, and engaging learning experiences for diverse user personas. Translate complex technical and product information into clear, accessible, and actionable learning content. Design and produce supporting learning assets such as storyboards, video and audio scripts, simulations, role‐plays, and interactive experiences.

Develop and maintain certification content and exams supporting Nexthink's training and enablement programs. Use modern e‐learning authoring tools and multimedia technologies to deliver polished, high‐quality learning experiences. Leverage AI tools and automation to accelerate content creation, rewriting, scenario generation, and production workflows.

Maintain and update training content in line with product evolution,



new features, and platform enhancements. Test and validate learning materials to ensure accuracy, relevance, and alignment with real‐world product usage. Strong knowledge of adult learning theories and learning design experience. ~ Ability to simplify complex information into clear, engaging content. ~ Experience developing and supporting training for IT teams. ~ Business‐level fluency in English. ~ Strong writing, editing, and structuring skills.

Experience with Nexthink software or willingness to learn about our product. Proficiency with e‐learning authoring tools (Storyline, Rise, Synthesia, Adobe, Camtasia). Advanced multimedia editing (graphics, audio, video). Ability to manage multiple projects and deadlines. High proficiency using AI tools for content creation, rewriting, and scenario generation.

Experience using AI automations to accelerate content production. Quality & detail orientation Commitment to delivering polished, high‐quality learning materials. Permanent contract and a competitive compensation package. Amazing centrally located offices near the Bernabeu Stadium.

Private Health

Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us. Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. Adaptable hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company‐paid volunteer days.

Reimbursement of up to 50% of the cost of English & Spanish classes. Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!

We offer a relocation package to people who are coming from another country. The base salary for this role is €50,000–€70,000 gross per year, with a total on‐target earnings (OTE) range of €55,000–€77,000 including an annual performance bonus.

We set our pay ranges using objective criteria: the scope and level of the role, the skills it takes to do it well, and the relevant market data.

📌 Architect (Part Time) (Madrid)
🏢 Nexthink
📍 Madrid