Commercial &

• CRM Executive DEPARTMENT: CRM &

• Key Account Management LOCATION: As a Commercial &

• CRM Executive you will play a key role in developing and expanding the market share through driving growth and optimizing operations in the Spanish market. You'll manage budgets, analyze P&L;, and collaborate with senior stakeholders to maximize ROI. Additionally, you'll oversee commercial agreements, work with cross-functional teams, and ensure market strategies are executed smoothly. As a Commercial &

• CRM Executive, you will: Assist in developing the Marketing Budget ensuring efficient allocation and usage, flagging discrepancies, and suggesting corrective actions

- Contribute indeveloping the annual commercial budget, follows up on the P&L; of the countries of responsibility- responsible to identify and raise flags to CMs and Commercial, and bring insights for the efficient correction and allocation
- Develop and own a comprehensive, data-driven CRM strategy for the local market, in collaboration with the HQ team taking into account local compliance, market conditions and competition
- Provide updated information, analysis and reports to the management and relevant business units to drive and facilitate well-informed commercial and product decisions




- Align with various departments on market strategies, ensuring clear objectives and collaboration with BI, Marketing, CRM, Compliance, Finance, CS, and other HQ teams
- Supervise/runprojects/initiatives to enhance market strategy and customer experience to life
- Improve the existing Commercial processes and build up new processes where necessary
- Oversee the execution of Commercial Operations, including daily, weekly, and monthly reports and templates. 3+ years of experience in a similar position in consumer focused online high transactional industry, ideally from gambling and/or casino industry; ~ Excellent Spanish & English both in speaking and writing; ~ A good understanding of online conversion, retention and reactivation techniques; ~ A strong grasp of customer loyalty and value strategies in a transactional web and mobile environment; ~ Good knowledge of key performance and customer metrics; ~ Exceptional stakeholder management and cross-functional coordination skills. Regarding the data you share with us, you may find and read our recruitment privacy notice here. Hybrid way of working Unlimited access to Udemy & continuous training

📌 Commercial & Crm Executive (Ceuta)
🏢 Kaizen Gaming
📍 Ceuta