Our client is an established software company with significant experience delivering cloud-based SaaS solutions, on-premise software, and professional services across international markets. They are currently looking to recruit a Commercial Success Manager to be based in Madrid and to manage a commercial team of four based in the UK and the US. English is essential for this role.

Spanish is a plus but not mandatory. This is a player-manager role for someone who can lead a small team while staying personally active in key deals and customer relationships. working alongside the Marketing Product Managers who define product strategy and positioning. Where they set the product direction, you deliver the commercial results.

You will be coaching your team one day and closing a deal the next.

RESPONSIBILITIES Commercial Ownership Own the full customer journey from qualified lead through to renewal and expansion Define clear handoff processes between Business Development, Technical Consulting, and Customer Success Manage and develop a team of four across Business Development, Technical Consulting,



and Customer Success Set individual KPIs aligned to company targets and run regular performance reviews Support onboarding as the team grows alongside ITS's SaaS expansion Personally lead senior prospect conversations for strategic accounts Ensure CRM discipline and consistent sales methodology across the team Own overall renewal rates and Net Revenue Retention (NRR) across the product portfolio Partner with Marketing Operations on renewal communication and re‐engagement campaigns Collaborate with Marketing Product Managers on Adecuado Customer Profile (ICP), target verticals, and sales enablement materials Share commercial intelligence from the field to inform product roadmap priorities Align on messaging and positioning so the commercial team goes to market consistently 2‐4 years in B2B SaaS commercial roles, with at least 2 years managing a team ~ Experience coordinating technical consulting or implementation functions alongside a sales team ~ Background in SaaS for education, legal, corporate, or document management sectors a strong advantage Strong CRM proficiency — webCRM or equivalent — with experience driving team‐wide adoption Comfortable working with pipeline data to produce clear, reliable forecasts Confident communicator — equally comfortable presenting to leadership and engaging at senior level with customers Excellent level of English

📌 Commercial Customer Success Manager (Madrid)
🏢 Euro London
📍 Madrid