Red Points is the most widely used solution to recover digital revenue. Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that's rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.

Be part of the change: join us on our mission to make the Internet a safer place! As our Customer Success Manager , you will be in constant interaction with our Enterprise and Mid- Market clients to provide the best customer experience and, of course, maintain our current churn rate. We are looking for a Customer Success Manager to help us strategically guide our customers to maximise the value of our product and enable them to achieve their business goals protecting their online revenues.

We are currently on the lookout for someone that can take care of part of our biggest French customers, so we will prioritize candidates that are fluent in French. You will leverage your experience and passion in relationship management, creative problem solving, and Customer Success to drive business outcomes for your customers while being responsible for best-in-class user adoption, revenue retention & growth, and customer advocacy. Someone that has fluency in both French and English.





Exceptional ability to build and maintain strong trusted relationships with Enterprise customers, from end-users through to executive sponsors, navigating large, complex organizations to elevate the perception of Red Points from a "vendor" to "partner", ensuring they have a consistent, best-in-class experience in every interaction with Red Points. Impeccable at engaging with customers in a defined cadence and have quarterly business reviews, where you influence through performance metrics and strategic discussions on their achievement of business goals. Organized and able to work with a healthy pressure in some periods of time - you are comfortable working in a fast-paced environment, can juggle multiple tasks at the same time, can ensure that important but non-urgent matters are given sufficient priority Be the ultimate storyteller in showcasing the compelling impact on your customers' business made possible by their use of Red Points You'll have top-notch Private Health Insurance, fully covered by the company. ~23 working days of holidays per year, plus the local public holidays. ~ Indefinite Contract ~ We have a hybrid model, with a versátil start time. ~ At the office, we offer fresh fruit, and a huge variety of different kinds of milk, coffee, thé, and cereals. ~ We are an equal opportunity employer and value diversity at our company.

📌 CSM Manager (Cataluña)
🏢 Red Points
📍 Cataluña