Revelyst – Adventure Sports Group Europe is looking for a Customer Retention Specialist to join our E-Commerce team at our Barcelona HQ. You'll own the consumer journey across Fox Racing, Bell, Giro and CamelBak in European markets, helping us turn more customers into repeat buyers.

Main responsibilities

Own, optimize and expand CRM and lifecycle email campaigns across EU brands: welcome, browse/cart abandonment, post-purchase, win-back, price drop and nurture flows, with SMS coming soon

Build and maintain the retention calendar, aligned with seasonal launches, brand messaging and key products

Run the email marketing calendar for broadcast and segmented campaigns

Develop consumer segmentation based on RFM data and behavior

Stay on top of CRM and retention trends, and bring forward recommendations on new channels like SMS and loyalty

Partner with Design, Marketing and Merchandising to deliver campaigns on time, including assets, QA and landing pages

Support database growth and lead generation through tactics like giveaways

Requirements





Bachelor's degree in Business, E-commerce, Marketing or a related field

At least 3 years of experience in CRM or email marketing, ideally in retail

Advanced knowledge of email marketing platforms such as Klaviyo, HubSpot or Mailchimp

Strong understanding of mobile-first email design and usability

Comfortable working with email analytics to guide strategy and execution

Good understanding of digital/e-commerce KPIs and what drives performance

Experience with international campaigns, ideally at a European level

Advanced professional English; another European language is a plus

Experience with Google Analytics is a plus

What we offer

Hybrid: 2 days in the office, 3 remote

€10 meal voucher for every day worked from the office

7 additional remote working days per year

Employee discount on our brands

Sounds like you? Apply now and join our E-Commerce team in Barcelona.

📌 Customer Retention Specialist (Barcelona)
🏢 Revelyst
📍 Barcelona