General Services Customer Facing Execution Process Manager Join to apply for the Global Services Customer Facing Execution Process Manager role at Boehringer Ingelheim As a Global Services Customer Facing Execution Process Manager, you will provide services to the different countries for all the CFE (Customer Facing Experience) related activities. This role ensures operational excellence and process integrity across CFE analytics activities as it will be responsible for delivering CFE services for the different markets following a globally consistent process. You will be a key player for the support of the different teams in the day-to-day activities.

This role is part of Human Pharma Services (HPS), our in-house organization providing services to efficiently and effectively communicate to patients and HCPs. Through our centralized global service model,



we support our internal customers in engaging with their stakeholders and delivering high quality results via standardized and scalable services. As part of HP Services, the CFT Hub focuses on services related to Customer Facing Experience.

Act as key support from the CFE-Hub for the different countries Be aware and consider assigned country's landscape, processes, regulations and idiosyncrasies to provide tailored support to the different countries Bachelor's degree in Life Sciences, Business Administration, Engineering or a related field. Master's degree preferred ~3-5 years of experience in CFT Excellence management and Bonus & Incentives or related sales operations roles. Full professional competency in English is required; Salesforce based tools and data visualization software knowledge (PowerBI, Tableau, ...) Flexible working conditions Health insurance at a competitive price

📌 Customer Service Improvement Manager (Cataluña)
🏢 Boehringer Ingelheim
📍 Cataluña