Type: Full-time, Malaga Tech Park

Hours: 9:00–18:00

The Company

We're a growing UK-based heating, plumbing, and gas engineering company on a mission to raise the bar for home services. We combine quality workmanship with a subscription-based model that builds lasting customer relationships — and we're scaling fast.

This is the kind of opportunity where you won't be a cog in the machine. You'll be the engine.

The Role

We need a Customer Service & Operations Coordinator who can run the day-to-day like they own the place. You'll be the first voice customers hear, the person keeping our engineers on track, and the driving force behind a smooth, profitable operation.

Your day will span customer calls, engineer scheduling, invoicing, social media, and revenue growth. No two days will look the same — and that's exactly the point.

What You'll Do

Run Customer Operations

- Answer inbound calls — you're the voice of the business, so warmth and professionalism matter
- Book engineers for service visits, repairs, and installations via SimPro
- Handle enquiries, provide quotes, and follow up on outstanding jobs
- Chase overdue services and proactively check in after completed work to gather reviews

Keep Engineers Accountable

- Schedule and dispatch engineers with optimised routes and minimal downtime
- Chase job notes, photos, and paperwork — every time, no exceptions
- Monitor utilisation rates and flag underperformance to the Director
- Coordinate materials ordering with UK-based suppliers

Handle the Finances

- Raise and send invoices promptly on job completion
- Chase outstanding payments and manage debtor follow-ups
- Prepare and send professional quotes
- Maintain accurate customer records and job histories

Drive Revenue





- Promote and upsell subscription service plans in every customer interaction
- Convert annual service customers into monthly subscribers
- Spot upsell opportunities from engineer job notes (ageing boilers, additional work flagged)
- Re-engage lapsed customers and support landlord and letting agent partnerships

Own the Social Presence

- Turn engineer job notes and photos into engaging social media content
- Post consistently across Facebook, Instagram, and Google Business
- Support review acquisition, website updates, and local SEO

Who We're Looking For You don't need a background in heating — you need to be exceptional at keeping things moving.

You must have:

- Fluent English, spoken and written — you'll be on the phone with UK customers and engineers all day
- Sharp organisational skills and the ability to juggle competing priorities without dropping anything
- A proactive mindset — you see what needs doing and get on with it
- A confident, warm phone manner
- Commercial awareness — every customer interaction is a revenue opportunity
- Comfort picking up new software quickly
- Tenacity and attention to detail — you chase things until they're done properly
- Resilience — a packed day energises you

Bonus if you have:

- Experience in trades, home services, or a similar service industry
- Social media content creation skills
- Familiarity with subscription or membership-based models
- A background in customer service, office management, or business coordination

What You'll Get

- Real autonomy — you'll own the operation, not just sit in it
- A genuine growth path in a business that's scaling quickly

How to Apply Send your CV and a short note telling us why you'd be brilliant in this role.

Job Type: Full-time

Pay: 20,000.00€ - 24,000.00€ per year

Work Location: In person

📌 Customer Service & Operations Lead (Málaga)
🏢 The Trades Team
📍 Málaga