Job Title: Customer Experience RepresentativeLocation: Barcelona, SpainPlace of Work: BarcelonaWe are looking for a Customer Experience Representative to join our Taste Europe Customer Experience team in Barcelona. This is a permanent position created to ensure continuity of service and customer support within the team.

The Customer Experience

Representative acts as the primary point of contact for customers and is responsible for managing the end-to-end order fulfillment process. The role requires close collaboration with Sales, Planning, Logistics, Manufacturing and other internal stakeholders to deliver outstanding customer experience. Use root-cause analysis to understand key drivers of order failure in support of continuous improvement.

Produce and maintain reports presenting and analyzing key performance indicators. Support the preparation and review of scorecards and participate in client meetings. Develop and present recommended improvements to the Customer Experience Manager.

A versátil work environment that empowers people to take accountability for their work and own the outcome. A space to grow by encouraging and supporting curiosity and an open mindset. Bachelor's degree in supply chain management, logistics,



business administration or a related field.

This role requires 2 - 3 years' experience in customer service and/or order management. SAP SD, Office (Excel and Power Point) previous experience is required. Knowledge of other CRM systems will be highly valued.

Capable of networking within our large organization spread out through different sites worldwide. Capability to analyze customer data and KPI's.High level of English is required, other European languages highly valued. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

Please apply on-line by uploading your resume in English via our career portal ( belonging and equal opportunity statementAt dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that's exactly the kind of culture we're building. And if you have a disability or need any support through the application process, we're here toAgency StatementPlease note this is a direct search led by dsm-firmenich.

📌 Customer Service Representative (Permanent, Temporary) (Cataluña)
🏢 dsm-firmenich
📍 Cataluña