Servigistics Customer Success Manager Principal Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Today, we are a integral team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

The Principal Customer Success

Manager is a critical component within the account team. This position emphasizes significant contributions to customer outcomes and value realization and delivers robust account management support. It offers the opportunity to interface with senior leaders, provide guidance to executive, program, and technical teams, and act as the voice of the customer within PTC.

Customer Success

Managers are naturally curious about PTC solutions and their domains of use. If you enjoy developing domain and relationship management experience, we want you to join our team. Function as a trusted advisor for the client's executive, program, and technical teams, collaborating tightly with PTC stakeholders.

Act as the voice of the customer within PTC,



providing critical feedback to enhance the overall experience and product quality and identify market growth opportunities. correctly identify and react to newthreats/opportunities,maintain proactive engagement, and provide account management support. Coordinate in partnership with global Servigistics marketing the realization of the annual Servigistics Customer event in EMEA. Domain experience with SLM and Service Supply Chain Planning, plus the ability to understand how these solutions are implemented.

Broad understanding of business functions and priorities, with the ability to translate technical and operational issues into business terms and value propositions, ensuring executive support for long-term improvements Basic practical understanding of project management and ability to multi-task while coordinating activities from multiple functions in a matrix environment. Fluency in English (spoken and written) is required for this role, additional languages are a bonus (mainly German and French).

Organizational Agility: You are knowledgeable about how organizations work and know how to get things done both through formal channels and the informal network. 6+ years of Customer Success, Project Management, Program Management, or relevant industry experience Bachelor's Degree or equivalent experience We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. PTC accelerates digital transformation with a new generation of technology that powers the ways you engineer, manufacture, and service your physical products.

📌 Customer Success Manager - English/ German speaker (Galicia)
🏢 Pilot Thomas Logistics
📍 Galicia