Help us shape the future of digital healthcare.

At Top Doctors

Group, we are transforming the way people access healthcare. Through technology, we connect patients, healthcare professionals, clinics, and hospitals to make healthcare more accessible, efficient, and human. Today, we operate in 10 countries and develop digital solutions that help thousands of healthcare professionals grow their practices and millions of patients find the care they need.

As part of Top Doctors Group, iWantGreatCare helps healthcare organisations collect, manage, and leverage patient feedback to improve healthcare experiences, strengthen trust, and support better decision‐making. We believe technology creates the greatest impact when it serves people. That's why we continue to grow and are looking for talented individuals who want to help us build the future of digital health in an international, innovative, and fast‐evolving environment.

Support client onboarding and platform setup, including organisations, journeys, users, alerts, tags, and platform configurations. Maintain and update client information, review migrations, platform configurations, and data records. Coordinate SMS communications with clients and monitor related performance metrics.

Create and manage client‐facing materials such as business cards, posters, QR codes, and promotional assets. Prepare, maintain, and improve onboarding and training documentation to support client adoption. Generate and maintain client performance reports, KPI tracking, and feature adoption metrics.

Conduct data quality audits to ensure consistency, accuracy, and compliance across the platform. You enjoy working with data, digital platforms, and administrative processes,



and you understand how accurate operational support contributes to a strong customer experience.

Experience in Client Operations, Customer Operations, Onboarding, or similar operational roles. Excellent attention to detail and commitment to delivering high-quality work.

Experience working with digital platforms, SaaS products, or technology-based services. Confidence working with data, reports, spreadsheets, and administrative systems. Advanced digital literacy, including Microsoft Office, Excel, Outlook, Teams, Zoom, and business systems.

Fluent

English, both written and spoken.

Experience working within healthcare, digital health, SaaS, or technology environments will be highly valued.

Experience with CRM platforms such as Dynamics 365 would be considered a plus. Real opportunities for professional growth and career development. Hybrid working model. Full-time schedule from Monday to Thursday from 9:00am to 6:30pm, and Fridays from 9:00am to 3:00pm.

Leaders who prioritise support, autonomy, and professional development. If you require any adjustments or support during the recruitment process, we'll be happy to help. A lo largo de nuestra trayectoria, hemos incorporado empresas especializadas y ampliado nuestro modelo hacia soluciones B2B, consolidándonos como un referente internacional en salud digital.

Nuestro propósito es claro: ayudar a cada persona a encontrar al mejor especialista cuando más lo necesita. A través de nuestras marcas —Top Doctors, Top Health Tech, Ofimedic, iWantGreatCare, Manitex y Top Farma— impulsamos una atención médica más innovadora, productivo y humana. Somos una compañía global en crecimiento continuo, con un propósito firme: transformar el futuro de la salud a través de la tecnología, el talento y la innovación.

📌 Customer Success Operations & Onboarding Specialistb - Iwantgreatcare (Cataluña)
🏢 TOP DOCTORS
📍 Cataluña