Klépierre, the European leader in shopping centers, operating in 12 countries, owns some of the most visited malls in Europe: Val d'Europe, Créteil Soleil, Porta Di Roma, Hoog Catharijne, Emporia... To design a new space to conquer—the shopping center of tomorrow—offering a multitude of experiences and emotions, and increasingly open to the city and its stakeholders. An ambition summarized in the signature Shop.

Collections

Officer – M/F Reporting to the Collections Unit in the Shared Service Canter based in Madrid, your main mission is to collect payments from a portfolio of clients and manage a small portfolio of shopping center assets. Under the supervision of the Collections Manager, you will ensure the amicable recovery of outstanding payments by implementing all necessary actions to secure payment. These actions include making phone calls and following up with clients in accordance with the Group's dunning process, as well as ongoing account reconciliation and administrative follow-up of actions and situations.

Finally, you will manage a small, dedicated property portfolio in order to understand the specificities of commercial lease management. Daily collection of customer receivables in accordance with Group credit policies and processes Phone calls to debtors Regular monitoring of payments according to the agreed schedule and pending items Identification and categorization of disputes Handling customer claims and inquiries (account statements, duplicates, etc.) Recording follow-up actions in the Group's collection software Interaction with the collections team, contract department, legal team,



and commercial teams regarding case status Managing the blocking or unblocking of automatic reminders Transferring contentious cases to the legal department Handling files related to the entry and follow-up of lease modifications for a small property portfolio (1 or 2 files) Education and experience: 2 years or more You hold a Bac +2/Bac +3 degree or have significant experience in collections and accounts receivable. Knowledge of commercial leases is a plus.

Dutch mandatory Knowledge of SAP (familiarity with Sidetrade is a plus) Accounting knowledge – analysis of customer accounts Strong command of Excel Analytical and synthesis skills Proactivity Rigor, ethics, and strong organizational skills Strong interpersonal skills, persuasiveness, and negotiation abilities A results-driven mindset and appetite for challenges Commitment and availability Ability to work cross-functionally and as part of a team Why join us? To benefit from close proximity to top management, country directors, and all Group functions (commercial, finance, HR, sustainability, marketing, etc.). For more information, visit Data Controller: Legal basis for processing: Consent of the data subject.

Data disclosure: No data will be disclosed to third parties.

Data retention: Data will be kept until December 31 of the current year and, unless the data subject is expressly informed of their inclusion in a specific recruitment process, it will be deleted thereafter.

Rights of the Data Subject: Right of access, rectification, portability, and erasure of personal data, as well as the right to restrict or object to its processing, and the right not to be subject to decisions based solely on automated processing. Right to lodge a complaint with the Spanish Supervisory Authority () if you believe the processing does not comply with current regulations. Paseo de la Florida 2, Office 1 (ext.), Espana@, indicating "DATA PROTECTION" in the subject line.

📌 Debt collector with dutch (Santander)
🏢 KLEPIERRE IBERIA
📍 Santander