Do you want to be part of one of the leading international providers of ticketing and live entertainment services? CTS EVENTIM is the European leader in ticketing and live entertainment. Through our technology, more than 300 million tickets are sold every year for more than 200,000 events in more than 20 European countries and beyond.

In Spain our online portal operates under the brand name "entradas.We are seeking an experienced Country Product Specialist to join our team. The idóneo candidate will be the bridge between the central product team based in Germany and the Spanish business unit for the launch and management of our ticketing platform features and services while maintaining a focus on the customer experience and market needs. You will work on product/project plans and requirement concepts.

You will manage all the activities and resources allocated to the product as well as manage communication with the central German Product Team. This role is focused on ensuring the local adaptation of CTS EVENTIM's global ticketing platform to the Spanish market, acting as the main liaison between the central Product Team in Germany and the Spanish business unit. Define and maintain local product requirements, including business cases, functional and technical requirements, and presentations.

Serve as the local product expert, maintaining up-to-date knowledge of product capabilities and features for both internal teams and the central Product team. Ensure the local adaptation of global features by coordinating with the central Product team and other country specialists to meet local market requirements. Work cross-functionally to manage project constraints and bottlenecks, elevate, when necessary, anticipate trade-offs, and balance business needs with technical limitations.

Support





Commercial and Operations by providing functional and technical expertise during customer engagements, tenders, and implementations. Act as the primary training liaison, receiving product updates from the central Product team and cascading knowledge to the local organization, including localization, translations, and market-specific adaptations. Organize and deliver internal training sessions on new products and features, including translating and distributing release notes and user documentation.

Support

Marketing, Commercial, and Operations in communicating new products and features to the market. Coordinate local product rollouts and client implementations, ensuring successful adoption. Ensure the correct product configuration and a high-quality user experience across both B2B and B2C products, working closely with Marketing and Operations where appropriate.

Proven track record in a similar role, ideally within the ticketing industry, retail and distribution networks, or live entertainment sectors (theatre, exhibitions, cultural institutions, or visitor attractions).

Experience with ticketing software is highly desirable. Bachelor's degree in business management, engineering, digital marketing, computer science or related field. Understanding of agile product management.

Basic business theory knowledge to communicate cross-functionally between local stakeholders and management and provide best-in-class business cases for product development requirements. Fluency in both Spanish and English (written and spoken). Enjoy flexible work hours, with flexible entry and exit times, summer intensive schedule, and reduced hours every Friday throughout the year.

Hybrid work model: you'll have the opportunity to work from home 3 days a week. Access training plans to boost your professional development. Free coffee and fruit in the office to keep you energized.

📌 Event Product Specialist (Madrid)
🏢 Eventim España
📍 Madrid