Your role As Operations Manager, you will be responsible for the end-to-end operational performance of Dstny's services, leading a team of engineers and driving continuous improvement across reliability, automation, and service delivery. This is a leadership role at the intersection of SRE, DevOps, and platform operations, requiring both strategic oversight and strong operational execution.

Key responsibilities Own the availability, performance, and reliability of all production services Define and manage operational KPIs, SLAs, and SLOs, ensuring clear visibility of service health Lead incident management processes, including escalation, coordination, and root cause analysis Drive a culture of continuous improvement, ensuring issues are resolved permanently Improve and scale deployment, release, and change management processes Establish and maintain operational standards, runbooks, and documentation Drive automation and standardisation to improve efficiency and reduce manual effort Ensure security, access controls, and compliance readiness Collaborate with Engineering, Product, and Security teams to align operational priorities Be part of the on-call rota for operational issues Manage and optimise a 24/7 on-call model to ensure resilience and accountability Leadership & team responsibilities Build, lead, and develop a high-performing team of Operations Engineers Be accountable for the On Call rota of the whole Operations team Set clear priorities, expectations, and performance standards Coach and mentor team members on incident management and operational best practices Foster a culture of ownership, accountability,



and continuous improvement Encourage knowledge sharing and cross-team collaboration What you bring Core experience Proven experience leading Operations, SRE, or platform engineering teams Strong track record managing cloud-native production environments Deep understanding of incident management, monitoring, and service reliability Experience driving operational improvements, automation, and efficiency gains Strong stakeholder management and cross-functional collaboration skills Technical expertise Strong knowledge of cloud platforms (AWS and/or Azure) Experience with Kubernetes and containerised environments Familiarity with DevOps practices, CI/CD pipelines, and automation tooling Experience with monitoring and observability tooling (e.g. Prometheus, Grafana) Understanding of security principles and compliance frameworks Leadership profile Structured and data-driven decision-making approach Strong communication and stakeholder influencing skills Calm, pragmatic, and decisive under pressure Strategic mindset with focus on scalability and long-term improvements High ownership mindset with a bias for action Nice to have Experience operating large-scale SaaS platforms Background in telecoms or real-time communications Experience working in regulated environments (e.g. ISO27001, GDPR) Exposure to infrastructure as code (e.g.

Terraform) Experience building or scaling SRE practices (e.g. error budgets, reliability frameworks) What we offer you A leadership role in a fast-growing European technology company Ownership of mission‐critical platforms at scale A collaborative and international working environment

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