Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City.

We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you'll join a company in motion. We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes.

To support our ongoing international expansion, we are creating a brand-new role in our London office: Global HR Ops & Payroll Manager.

Team & Workflow Management: Manage a team of Global HR Specialists, establishing operational workflows, setting standard operating procedures (SOPs), and defining KPIs to ensure the team executes regional payrolls with flawless accuracy. Continuously audit existing payroll workflows to eliminate manual bottlenecks. Standardize and automate processes across all global entities to create a highly repeatable and scalable payroll infrastructure.

Global Scale & Execution: Oversee the monthly end-to-end payroll operations executed by your team for Aircall's international entities (including France, US, Spain, Germany, Australia, and remote via EOR). Serve as the authority on general payroll tax laws, local statutory benefits, and strict compliance frameworks.

Modern Tech Stack Management: Maintain and optimize our automated HRIS-to-Payroll tech pipeline.



Ensure flawless integrations between tools like BambooHR, and NetSuite, minimizing manual data entry and human error. Audit and manage performance SLAs for our global payroll providers and Employer of Record (EOR) partners (e.g.,Papaya, Remote.Audit & Internal Controls: Protect the company's financial integrity by contributing to statutory audits, year-end filings, and ensuring strict internal financial controls and data privacy (GDPR) compliance.

Experience: 7+ years in global payroll management, with a proven track record of managing a payroll team. Must have experience within a fast-scaling tech startup, SaaS company, or a global workspace.

Lifecycle & Legal Literacy: Strong conceptual understanding of the global employee lifecycle, including international employment laws, visa/mobility restrictions, and localized benefits management. Strong expertise in business process mapping, creating payroll SOPs, and implementing internal controls/checklists to ensure zero-error execution. Hands-on experience navigating international payroll landscapes, specifically addressing the differences between US tech payroll and Western European (e.g., French/Spanish) labor laws and compliance.

Strong understanding of global equity-based compensation taxation (e.g., French BSPCE, US RSUs/NSOs).

Experience with BambooHR, NetSuite, and global payroll platforms is highly preferred. Excel/data analytics skills. Results-oriented leader who excels at operational excellence, task delegation, and managing team performance through data, processes, and accountability. 45+ Nationalities: cosmopolite & multi-cultural mindset ~ These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.

📌 Global Hr Ops & Payroll Manager (Madrid)
🏢 Aircall
📍 Madrid