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As Implementation Lead for the French region, you guide Uber for Business customers through successful launches. You collaborate with Sales, Account Management, and cross-functional teams to drive adoption, growth, and excellent service. You manage end-to-end implementations, timelines, and training, with post-launch optimization. You work in a fast-paced, hybrid setting with in-office presence midweek. This role offers impact on enterprise and mid-market customers and potential bonuses/equity.

Compensaciones / Ventajas

- Understand customer goals and align them with mutual objectives
- Develop a seamless launch and implementation strategy to boost adoption, with 2–4 months post-launch supervision
- Manage timelines and project plans with internal and external stakeholders
- Ensure customer training through collateral, office hours, and instruction on tools and programs
- Handle tactical and technical setup (API, SFTP, expense integrations) and finance-related submissions
- Collaborate with product, marketing, and support to ensure smooth onboarding and strong client experience
- Identify and mitigate issues,



and propose data-based improvements
- Navigate cross-functional stakeholder relationships, including senior-level influence

Responsabilidades

- Min 3 years in B2B client implementation, onboarding, project management, customer success, or similar
- Experience owning end-to-end implementations from kickoff to post-launch adoption
- Proven ability to manage multiple concurrent client projects with plans, timelines, dependencies, risks, and deliverables
- Strong external stakeholder management with client decision-makers; ability to influence
- Strong internal stakeholder xugodme management to collaborate with Sales, Product, Operations, etc.
- Comfort with data and metrics to measure adoption and advise customers
- Experience with technical/system implementations; familiarity with integrations (APIs, SFTP, expense integrations) preferred
- Strong written and verbal communication; experience training clients and presenting to stakeholders
- Ability to work independently in a fast-paced environment and resolve issues with limited supervision

Requisitos principales

- bonuses
- equity
- other compensation
- benefits package

📌 Implementation Lead, Spain (Madrid)
🏢 Uber
📍 Madrid