- We are seeking a highly motivated Implementation Manager to join our Client Services team
- In this role, you’ll act as the primary point of contact for new clients, guiding them through every phase of the implementation process—from initial discovery to go-live

- Success in this role requires exceptional project management skills, a detail-oriented mindset, and a passion for helping clients unlock the full value of our platform
- The adecuado candidate also has an AI-builder mindset and is able to leverage AI-powered workflows and automations to improve implementation efficiency, customer experience, and operational processes

- Client Onboarding &
- Project Management

- Lead end-to-end client onboarding, including initial discovery, platform configuration, data migration, testing, and go-live support

- Develop and manage comprehensive project plans, ensuring milestones and deadlines are met across all phases of the implementation

- Collaborate with client stakeholders to understand business needs and payroll requirements, tailoring solutions accordingly

- Maintain consistent, proactive communication with clients throughout the implementation journey

- Identify risks or blockers early and implement mitigation strategies to ensure successful project delivery

- Leverage AI-powered workflows and automations to streamline onboarding activities, project tracking, customer communications, documentation, and implementation reporting

- Problem Solving &

- Cross-Functional Collaboration

- Work closely with internal teams—Product, Account Management, Support, and Engineering—to resolve issues and deliver optimal client outcomes

- Implement solutions to recurring challenges and contribute to process improvements that enhance client satisfaction and operational efficiency

- Identify opportunities to use AI tools and automations to improve collaboration, issue resolution, and communication across implementation teams

- Process Optimization &

- Feedback Loops





- Collect client feedback and analyze implementation trends to inform continuous improvement initiatives

- Partner with Product and Implementation Leadership to suggest enhancements based on client pain points, product limitations, or process bottlenecks

- Proactively identify gaps in onboarding workflows and propose innovative tools or approaches to improve client outcomes

- Design and implement AI-driven workflows or no/low-code automations that reduce repetitive manual work and improve the scalability and efficiency of implementation processes

- Compliance &

- Documentation

- Ensure all implementations adhere to regional and international payroll compliance requirements

- Maintain detailed documentation for each project, including requirements, configurations, workflows, and outcomes

- Leverage AI tools to improve documentation, knowledge management, reporting, and information accessibility while ensuring accuracy and appropriate human oversight

- Facilitate a structured handover to Account Management and Customer Success teams post-implementation

Benefits

- Gym on-site or $550 annual reimbursement for gym membership / other fitness activities

- Paternity / Maternity Leave: Additional days on the company account (in addition to any legal benefits)

- Birthday Benefit: Gift as spending money

- PTO Policy: Transparent and uniform policy of 20 days per year (unless more is designated by the law)

- Fitness: Gym on-site or annual (equivalent budget for all locations) reimbursement for gym membership or other fitness activities

- Meal Vouchers: Monthly allowance for meal vouchers - per regional policy

- Remote Work Allowance: Remote work allowances (for employees with no local office)

- Learning &
- Development:



Yearly budget for AI online courses, classes, seminars, or other developmental activities (per calendar year, based on company policy)

- Work from Abroad: We offer eligible employees the opportunity to work from abroad for a limited period each year- Familiarity with project management tools such as JIRA, Asana, Monday.com, or Microsoft Project

- Proficiency with payroll software platforms and HRIS/ERP systems

- Strong analytical and problem-solving skills, with a proactive approach to issue resolution

- Comfortable engaging with stakeholders at all levels, from payroll administrators to senior leadership

- Bachelor’s degree or equivalent professional experience

- Proven ability to manage multiple client projects simultaneously from discovery to go-live

- Communication &

- Interpersonal Skills

- 3–5+ years in a customer-facing role, preferably in SaaS or payroll/HR tech environments

- Excellent time management skills with the ability to juggle multiple priorities in a fast-paced environment

- Customer-centric mindset with outstanding relationship-building capabilities

- Exceptional verbal and written communication skills

- Technical &

- Project Management Expertise

- Experience in Change Management and continuous improvement practices

- 3–5+ years of experience with payroll implementation or processing

- Ability to use AI tools to improve project planning, documentation, client communication, reporting, risk tracking and workflow automation

- Strong understanding of data migration, system integration, and platform configuration

- Ability to troubleshoot technical issues and collaborate with cross-functional teams for resolution

- Experience managing multiple, concurrent implementation projects with excellent project planning skills

- Solid understanding of service models such as PEO, EOR, ASO, AOR, and contingent workforce solutions

- Strong client-facing presence and the ability to manage expectations with empathy and confidence

📌 Implementation Manager (Barcelona)
🏢 Papaya Global
📍 Barcelona