IT Knowledge Engineer Sharp Brains Cequelinos, Arbo, arbo, pontevedra;

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paradanta (comarca);

provincia de pontevedra;

galicia, Spain

Descripción del trabajo We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on-site support role.

Job Responsibilities

- Provide Level 1 desktop support for hardware, software, and network-related issues
- Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Support printers, scanners, and other end‑user equipment
- Handle password resets and basic Active Directory tasks
- Configure email accounts and assist with VPN connectivity
- Log, track,



and update incidents in the ticketing system
- Escalate complex technical issues to Level 2/Level 3 teams
- Ensure timely resolution in line with SLA requirements

Required Skills &

Experience

- 1–3 years of experience in Desktop Support / IT Support
- Strong knowledge of Windows 10/11 environment
- Basic understanding of networking concepts (IP, DNS, DHCP) xugodme
- Experience with Active Directory and user account management
- Good troubleshooting and problem‑solving skills
- Strong communication and customer service skillsAbility to work independently in an on‑site environment

Additional Information
- Work Mode: On‑Site
- Employment Type: B2B/ Freelance Contract
- Location: Madrid, Spain

📌 It Knowledge Engineer (Pontevedra)
🏢 Sharp Brains
📍 Pontevedra