Description The Front-Line Manager (Customer Success Leader) leads and coaches a team of Customer Success Executives (CSEs), driving renewal forecast accuracy, customer retention, and account expansion across their book of business. This role ensures CSEs deeply understand their accounts, build strong multi-level customer relationships, and identify risk and opportunity early enough to act on it. The Front-Line Manager (Customer Success Leader) leads and coaches a team of Customer Success Executives (CSEs), driving renewal forecast accuracy, customer retention, and account expansion across their book of business.

This role ensures CSEs deeply understand their accounts, build strong multi-level customer relationships, and identify risk and opportunity early enough to act on it. The role requires strong coaching and mentoring skills, forecasting rigor, executive presence, and a data-driven approach to inspecting team performance and account health. Coach and mentor Customer Success Executives (CSEs) to build accurate, evidence-based renewal forecasts and deepen account insight using frameworks such as MEDDPICC.

Inspect forecast accuracy and account risk across the team's book of business, validating data and reconciling discrepancies with Finance. Review and sign off on customer success plans, ensuring strategy, value opportunities, and risks are clearly documented and addressed. Drive resolution of at-risk accounts through coordinated cross-functional efforts with Sales, Product, and Support.

Escalate renewal barriers and forecast risks to senior leadership with clear, timely communication. Set clear retention, forecasting, and expansion KPIs for the team,



monitor performance, and provide ongoing feedback and coaching. Proven experience as a people manager in customer success, strategic account management, or renewal management within enterprise environments.

Expertise in forecasting methodologies, including predictive analytics, risk assessment, and performance reporting. Proficiency in using customer success frameworks (e.Comfortable working in a fast-paced, global environment, with experience managing diverse teams across multiple regions. Data-Driven Decision-Making: Strong analytical abilities to interpret team KPIs and identify trends for improvement.

Skilled in building relationships across sales, finance, product, and leadership teams.

Risk Management: French, German or any of the scandinvian languages is a distinct advantage Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. Infor is a general leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems.

Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

📌 Manager Customer Success (Cataluña)
🏢 Infor
📍 Cataluña