The Quality Manager is the squad team member on a squad (s) responsible for supplier alignment and supplier performance on accounts owned by that squad. Performance includes, but is not limited to, on-time delivery, adherence to all client and project specific requirements, and defect-free deliverables. The role is managing service delivery quality to the client or managing tasks or initiatives.

This role is responsible for engaging with the customer to understand capacity requirements and quality expectations and liaising with Language Services to ensure such requirements can be met. As part of ensuring adequate performance, the Quality Manager will monitor customer Objectives & Key Results (OKRs) and take necessary actions to ensure quality and on-time delivery targets are met. (The following is a non-exhaustive list of responsibilities and areas of ownership of a Quality Manager: In collaboration with Partner Engagement Manager, responsible for supplier alignment on accounts managed by Program Squad(s) on which they are assigned. Monitor supplier's performance on accounts managed by Program Squad(s) on which they are assigned.

Supplier performance is inclusive of OTD, time-to-accept task, language quality, adherence to instructions, etc. Lead conversations with customers regarding quality while anticipating their needs, analyzing root causes, performing corrective and preventive actions, and escalation matters while maintaining client facing language quality relevant documentation relating to language quality. Design and setup quality framework.

Communicate customer language & content type capacity needs to Language Services Team.

Engage Language

Services team with requisite information necessary for recommendations of new or replacement resources for a client or program. Customer point of contact for all language quality related matters. Action when necessary to ensure quality SLA (client or Welocalize) is being met.





Involve Language Services

Team as needed. Monitor and flag suppliers performing beneath defined thresholds on an account to Language Services Team. Performance is inclusive of OTD, time-to-accept task, language quality, adherence to instructions, etc.

Collaborate with Language Services Team to initiate Quality Improvement Plan (QIP), RCAs or CAPAs, as needed. If QIP is deemed unsuccessful, Language Services Team to inform Talent Procurement. Ensure and execute and/or coordinate regular quality measuring for clients with LQA SLAs/commitments.

Perform Content Type

Analysis as needed. Ensure success of test translations by gathering and providing requisite information to Language Services team to carry out test translation process where needed. Regularly prepare and present quality reporting to clients as needed. Support the development of customer initiatives, internal initiatives, or new processes.

Experience and proven track record in Localization Vendor, Language or Quality Management.

Experience with Translation Memory tools, Translation Management Systems and Machine Translation Post-editing processes and tools. Knowledge of the language services industry and a keen interest in its technology, process, competitive landscape, and emerging trends. Adept at data literacy; ability to understand and utilize data to make decisions.

Strong in problem solving with attention totime constraints while being accountable for the quality of the deliverables. Ability to prioritize ongoing projects based on business needs and urgencies that can arise. Excellent communication skills (written and verbal, fluent in English).

Experience in Agile Methodology and/or Lean Six Sigma isan advantage. Minimum of a Master's degree orequivalentexperience.

Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; Actively drives Performance and Delivers results.

📌 Manager/Quality Manager (La Mancha)
🏢 Welo Global
📍 La Mancha