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In this role, you serve as the central contact for operational service quality on key Air u0026amp; Sea accounts, ensuring commitments are met and disruptions are managed with clear communication. You align Operations and Product teams around performance outcomes and drive data-driven improvements. You’ll lead service huddles, review dashboards, and contribute to business reviews to support upsell opportunities.
This position sits at the heart of our customer-centric logistics organization, shaping service excellence across integral accounts.
Compensaciones / Beneficios
- Own service performance outcomes (on-time delivery, SLA adherence, data quality) for assigned accounts and align Operations and Product teams around them
- Lead regular service huddles and review performance dashboards to identify risks early
- Act as customer’s main contact during major service disruptions, communicating impact and recovery outlook while execution remains with Operations
- Drive continuous improvement, addressing recurring data issues and redesigning processes with Business Process Management colleagues
- Prepare and support customer business reviews (QBRs) and provide data-driven input for upsell opportunities
- Be the customer's voice inside Hellmann and Hellmann’s voice to the customer
Responsabilidades
- 5-8 years of international freight forwarding experience (Air and/or Sea) with ownership of strategic key accounts
- Experience building and rolling out standard operating procedures and handling day-to-day operational exceptions
- Strong analytical skills to turn data into actionable insights
- Familiarity with root-cause methods (5-Why, fishbone, xugodme PDCA) is a plus
- Excellent communication skills: calm, clear, solution-focused
- Ability to influence and deliver results in a matrix organization without formal authority
- Proficiency with PowerBI and Excel; familiarity with shipment visibility/tracking tools is a plus
- Bachelor’s degree (Business, Logistics, Supply Chain) or equivalent experience; Lean/CI certification a plus
- Fluent English; additional languages are a plus
- Willingness to travel occasionally (10-25%) for customer meetings and project work
Requisitos principales
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📌 Operational Account Specialist Europe (El Prat de Llobregat)
🏢 Hellmann Worldwide Logistics
📍 El Prat de Llobregat
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