They are the result of strong processes, effective planning, clear accountability and teams that have the support they need to perform at their best. You enjoy helping people succeed, bringing structure to complexity and ensuring that projects are delivered consistently, compliantly and efficiently. You're equally comfortable discussing account performance with senior stakeholders, mentoring project teams or stepping into an event when operational support is needed.

Most importantly, you take ownership, support others and help create an environment where excellence becomes the standard. Lead the production and delivery of congresses, meetings, symposia and brand experiences, ensuring projects are delivered on time, within budget and in line with client requirements Coach, mentor and support Project Managers and operational team members, helping develop capabilities and drive delivery excellence across the account Partner with the Account Lead to monitor client satisfaction, operational performance, resource allocation and overall account health Monitor SLAs, KPIs, compliance requirements and RAID logs, identifying risks, proposing solutions and driving continuous improvement Oversee account financials, including budget consolidation, forecasting, reporting and operational performance tracking Improve delivery standards, processes, templates, reporting tools and AI-enabled ways of working that increase efficiency and quality 8+ years of experience within an event agency environment,



including significant exposure to pharmaceutical and/or healthcare clients ~ Proven experience working on dedicated client accounts with complex governance, compliance and operational requirements ~ Strong experience managing event delivery, operational processes, reporting frameworks and team coordination ~ Demonstrated expertise in resource planning, utilization management, forecasting and budget oversight ~ Advanced knowledge of Cvent and strong proficiency in Microsoft 365, including Excel-based reporting and analysis ~ Exceptional stakeholder management, leadership and communication skills, with the ability to influence and support teams at all levels ~ Fluent in English and Spanish, written and spoken Priorities shift. Focus on outcomes and quality Look for smarter ways of working, including AI and technology Previous experience overseeing a dedicated pharmaceutical account at regional or general level Experience managing operational governance structures, service reviews or client performance programs Experience supporting multinational teams across multiple countries This role requires occasional travel to support events and account activities.

Flexible working setup (remote in some places, hybrid in others) Competitive salary + performance-based bonus Home office / tech stipend, lunch vouchers International career opportunities + annual global offsite in somewhere excellent Free coffee, pet‐friendly offices and a culture that cares about people as much as performance (Yes, the coffee is good. Online application (you've swiped right)

📌 Operations Manager - Pharma Events (F/M/D) (Madrid)
🏢 Egg
📍 Madrid