Service Product Manager – Professional Services We are looking for someone to fill the position of Service Product Manager at Blip, working in our Professional Services unit. You will collaborate directly with the client, designing and delivering value to the business through the development and evolution of customer service chatbots, services and campaigns (conversational intelligence) within our BLIP platform. As a Service Product Manager, you will be responsible for ensuring that the product developed achieves business results and user satisfaction through solid and constructive management: product vision, KPI monitoring and management, roadmaps, release prioritisation and stakeholder management.

Deliver products following Blip's working methodology (software mindset), ensuring that the scope is delivered on time and with the quality expected by the client. Plan and launch product/chatbot project releases in close collaboration with Digital Cell leaders (multidisciplinary lean/agile development teams). Promote data-driven decision-making, maximising impact and generating value for the business.





Coordinate the understanding of project stakeholders' needs and expectations through personalised and automated communication solutions. Guide the team in product management best practices, with a focus on lean/agile development and continuous value delivery. Build and develop a high-performance team focused on generating value for the customer.

Be a strategist, focused on product objectives, with negotiation skills to propose and prioritise features that meet user needs. Manage the entire lifecycle of chatbot projects, from conception to implementation and maintenance. Knowledge of key indicators and KPIs for product development.

Experience in agile methodologies and their ceremonies. Familiarity with AI applications and innovation projects.

Experience in product and project management.

Advanced

English. Knowledge of agile processes and software development. Proficiency in project management tools (Azure, Jira, Trello, roadmap, status report, etc.). Ability to analyse data and reports to support client decision‐making.

📌 Productmanager fulltime (Madrid)
🏢 Blip Global
📍 Madrid