We are seeking a Salesforce System Administrator to join our Business Applications team as the primary system administrator and production support lead for our end-to-end Salesforce environment, including Sales Cloud, CPQ, Order Management, and Service Cloud. This role owns the platform's daily health, configuration, security, and reliability while providing frontline support to end users. The adecuado candidate is an independent, methodical problem solver who investigates issues, documents evidence, applies appropriate configuration or process improvements, and engages development or platform specialists when needed.

This role partners with Salesforce Development, Solution Architects, and business stakeholders to maintain a stable, secure platform and drive continuous improvement across quoting, ordering, case management, entitlements, and post-sale operations. Own Salesforce support tickets from intake through investigation, resolution, validation, communication, and closure. Reproduce issues in sandbox or test environments and troubleshoot authentication, permissions, visibility, reporting, automation, email, integrations, and data quality.

Support customer, partner, and internal portals, including access, password and MFA issues, profile behavior, content, case submission, and Salesforce handoffs. Support CPQ users with issue during quote creation, product configuration, bundles, pricing, validation, approvals, delegation, submission, and quote-to-order readiness. Troubleshoot quote issues involving product data, required fields, pricing and date logic, permissions, approval conditions, and downstream automation.

Partner with Sales Operations, Product, Finance, Support, and Development on requests affecting policy, pricing,



product data, or production configuration. 3+ years of Salesforce administration experience, including hands-on production support in a live business environment. ~ Experience supporting end-to-end Salesforce processes spanning Lead-to-Order, CPQ, Order Management, Case Management, Service Cloud, portals, integrations, and post-sale operations. ~ Strong knowledge of Salesforce security, sharing, user access, declarative automation, data quality, and troubleshooting across business and technical issues. ~ Experience with sandbox management, testing, deployments, release coordination, change control, Jira or service-desk workflows, and Agile team practices. ~ Salesforce Administrator (ADM-201) Distinguish between external portals and Salesforce Experience Cloud implementations and route issues to the correct owner. Coordinate with development and integration owners when issues involve code, APIs, flows, deployments, or external systems.

Support Case

Management configuration and daily operations, including queues, assignment, escalation, status, visibility, comments, notifications, templates, and service workflows. Agile and Continuous Improvement Participate in Agile ceremonies, including stand-ups, refinement, estimation, prioritization, release planning, testing, and retrospectives.

Follow

Jira, service-desk, change-management, and production-support processes for intake, approvals, implementation, testing, evidence, and closure. Analyze support trends and recommend automation, documentation, training, or product improvements. Salesforce CPQ Specialist certification.

Experience in data storage, AI, or enterprise technology industries. Exposure to subscription billing or order management systems.

📌 Remote Senior Salesforce Administrator (Madrid)
🏢 DDN
📍 Madrid