About The Role

As part of its Strategic Plan, Spendesk decided to address
Business Development: Responsible for acquiring new customers
Account Management: Responsible for growing and developing existing customers
About The Role

As part of its Strategic Plan, Spendesk decided to address

customer growth

through two different teams within the Sales Department:
Business Development: Responsible for acquiring new customers
Account Management: Responsible for growing and developing existing customers
As an Account Manager, you’ll report directly to our Head of Account Management. It’s an opportunity to play a

pivotal role

in driving business growth by

nurturing

and

expanding

relationships

with our

existing customers . You’ll manage a large portfolio with the goal of driving expansion through upsell, cross-sell, and contract negotiation.
Key Responsibilities

You will own a dedicated portfolio of Customers with the responsibility of developing it through proactive territory plans.




You will hunt for opportunities for upsell and cross-sell by maintaining a high level of touch points through outbound and inbound activities.
You will understand client needs, business objectives, and challenges to effectively position our products/services
You will be responsible, for those customers, for the entire sales cycle from potential identification to closing : Qualification > Discovery > Technical Validation > Commercial proposal > Signature.
You will understand the customer ecosystem (third party providers, software solutions used) to identify business opportunities.
You will maintain accurate records of client interactions, transactions, and progress using CRM software.
You will work closely with a dedicated team of Customer Success Managers ensuring the achievement of all key metrics related to customer growth, retention and Spendesk product usage growthYou will collaborate with Product, Marketing, Customer Success and Strategic Partnerships by providing customer feedb

📌 Account Manager (Madrid)
🏢 Spendesk
📍 Madrid