Experteer Overview In this Senior Consultant role, you drive strategic and transformation projects across a portfolio of about 35 shopping centres. You’ll work cross-functionally to identify opportunities, optimise processes, and coordinate portfolio-wide initiatives that deliver measurable value. You will structure projects, lead diverse teams, and implement pilots with scalable rollout models. The position sits within the Communications, Marketing u0026amp; Innovation team, focusing on customer experience, marketing, digitalisation, and sustainability. This is a hands-on role shaping how the portfolio performs and evolves.Compensaciones / Incentivos
- Lead cross-functional strategic projects in areas such as Customer Experience, marketing, communications, innovation, digitalisation, and sustainability
- Identify opportunities for improvement, efficiency, and innovation, and translate them into concrete and actionable initiatives
- Structure projects by defining objectives, scope, workplans, stakeholders, resources, and KPIs
- Coordinate internal teams, shopping centres, suppliers, and specialised partners, ensuring projects progress according to plan and agreed objectives are met
- Drive pilot projects, analyse results, and define implementation and rollout models across the portfolio
- Review and enhance processes, working tools, reporting frameworks,



and governance models within the department
- Analyse data and KPIs to generate insights and recommendations that support decision-making
- Identify relevant trends, solutions, suppliers, and best practices, facilitating their transfer and implementation across the portfolioResponsabilidades
- Professional with at least 5 years of experience in consulting, transformation, strategy, Customer Experience, innovation, marketing, or project management
- Proven experience leading cross-functional projects and working with multidisciplinary teams
- Strong structuring, analytical, synthesis, and problem-solving skills
- Autonomous, proactive, and results-oriented profile, with the ability to turn loosely defined objectives into clear action plans
- Strong influencing, communication, and stakeholder management skills
- Strong interest in continuous improvement, innovation, and customer-focused digital solutions
- Advanced proficiency in Excel and PowerPoint
- Fluent spoken and written English, minimum C1 level
- Previous experience in consulting, multinational companies, digital transformation, Customer Experience, Retail, Real Estate, or other customer experience-intensive industries will be highly valuedRequisitos principales
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📌 Marketing Strategy & Operations (Madrid)
🏢 Cushman u0026 Wakefield
📍 Madrid