- Handle technical queries and incidents received via phone, email and ticketing tools- Perform basic incident management and first-level troubleshooting- Provide customer support in multiple languages, mainly in English, for assigned audiovisual projects- Coordinate with internal teams to ensure incidents are properly escalated and resolved- Support international clients in a dynamic, technology-focused environment- Maintain technical management and service continuity for audiovisual projects across more than 100 countriesRequirements- Previous experience in administrative tasks and technical customer support- Fluent written and spoken English (essential)- Knowledge of other languages is highly valued- Good command of Microsoft Office tools (Excel, Teams, Outlook)- Experience using instant messaging tools and ticketing or project management platforms- Service-oriented mindset,



strong communication skills and willingness to learn- Ability to work in a structured way and handle repetitive processes with attention to detailCore CompetenciesDemonstrates expertise in technical customer support and incident management, with a strong focus on service continuity for audiovisual projects. Proficient in handling technical queries in a multilingual environment while maintaining attention to detail and effective communication.Highest-signal resume keywords- Technical Customer Support- Incident Management- Fluent English- Microsoft Office Tools- Service-Oriented MindsetHard Skills- Incident Management- First-Level Troubleshooting- Technical Support- Administrative TasksSoft Skills- Strong Communication Skills- Willingness to Learn- Attention to DetailIndustry Keywords- Audiovisual Projects- Service Continuity- Multilingual Support- Dynamic EnvironmentTools & Technologies- Ticketing Tools- Project Management Platforms- Instant Messaging Tools#J-18808-Ljbffr

📌 Technical Support (La Coruña)
🏢 Jobtailor
📍 La Coruña