Spain Country Manager Full-time | Field role (frequent nationwide store visits required) Founded in November 2018 from the dream of two friends to "feed the world with positivity and well-being," Poke House is one of the fastest-growing fast-casual brands in Europe. Today we operate over 180 locations across nine countries (Italy, the UK, Spain, France, Portugal, Austria, Belgium, Romania, and the United States), combining digital innovation with modern restaurant operations. As we continue to strengthen our operations in Spain and evolve our organizational structure, we are looking for an Operations Manager Spain to lead operational performance and governance at a national level.

Reporting directly to the Spain Country Manager, the Operations Manager Spain will be responsible for overall operational performance, consistency, and cost control for all company-owned stores in Madrid. You will act as the primary operational partner to the Country Manager, ensuring alignment between business strategy and store execution, driving performance, accountability, and operational excellence nationwide.

Operational

Performance and P&L; Governance Take ownership of store-level operational KPIs for the entire country (sales, labor cost %, food cost %, EBITDA contribution, customer satisfaction) and monitor them continuously Ensure alignment with annual budget targets and contribute to operational forecasting Lead periodic performance reviews with Store Managers, validating action plans for underperforming stores Workforce Planning and Cost Optimization Validate labor budgets and cost control measures Support strategic workforce planning in coordination with HR Operational Standards and Compliance Ensure full compliance with Spanish food safety, hygiene,



and occupational health and safety regulations Act as the operational liaison between stores in Spain and central functions (HR, Finance, Supply Chain, Marketing, Digital) Co-lead with the Country Manager the implementation of HQ strategic initiatives (menu changes, price updates, digital tools, process improvements) Ensure consistent execution of brand standards across all points of sale Supervise and support Store Managers, strengthening their leadership capabilities and accountability culture Validate performance improvement plans and escalation processes Contribute to talent identification and succession planning within operations Foster a high-performance culture based on accountability, discipline, and teamwork Consolidate and present operational performance insights to the Country Manager Contribute to the country's operational strategy and annual business planning 6-8 years of experience in multi-site operations within food retail, QSR, or hospitality ~ Proven experience managing national or large regional performance ~ Solid knowledge of Spanish food safety and compliance regulations ~ Hands-on mindset with strong analytical skills ~ Excellent communication and stakeholder management skills ~ Fluent in Spanish and English 198 of April 11, 2006 ("Code of Equal Opportunities between Men and Women"), as well as to people of all ages and nationalities, pursuant to Directive 2000/78/EC ("Equal treatment in employment and occupation"). For the management of the recruitment process, Poke House S.p.A. uses the services of Orbio AI (ORBIOAI S.L.), acting as a Data Processor. Orbio AI processes candidate data in accordance with our instructions and solely for the purposes described in this privacy notice.

📌 Retail Store Operations Specialist (Madrid)
🏢 Poke House
📍 Madrid