Описание: Kiwi.Com is a global travel-tech company headquartered in the Czech Republic. Its algorithm helps users find flight routes and prices that other search engines may not identify, performing billions of price checks across 95% of integral flight content.Задачи- Support the analytical side of refunds operations by building reliable data structures, tracking process flows, and partnering with Finance, Product, and Engineering to optimize airline recovery performance; - Partner with CS Operations to turn large-scale datasets into actionable insights supporting agent productivity, queue management, and customer satisfaction; - Identify inefficiencies across CS Operations and Refunds as a collaborative process expert, using AI tools to streamline daily workflows; - Collaborate with Workforce Management and vendor partners to provide accurate data for volume forecasting, productivity tracking, and headcount modeling; - Co-create automation processes with Engineering by evaluating expected efficiency gains and supporting smooth post-implementation transitions; - Maintain and improve internal data pipelines by writing optimized SQL queries and keeping shared reporting tools up to date; - Develop clear, empathetic,



and data-backed narratives for senior leadership that explain operational challenges and propose thoughtful solutions.Требования- Proven experience in a business analytics role, translating complex operational data into business decisions, ideally in a Customer Support environment; - Strong SQL skills, including writing and managing queries, understanding data structures, and supporting peers through code reviews; - Professional proficiency in English, written and verbal; - Ability to communicateclearly and empathetically with diverse stakeholders and senior leadership; - Ability to work in an adaptable, fast-paced environment with flexibility, open collaboration, and mutual support; - Collaborative problem-solving approach, curiosity, and willingness to experiment with innovative methods for complex operational challenges; - Nice to have: Experience with Data Visualization tools such as Looker, Tableau, or PowerBI, curiosity about AI tools.Условия- Monthly entitlement of 200 Euro redeemable through Cobee; - Cobee flexible compensation allows allocation of up to 30% of gross salary to certain products or services using tax exemption; - Flexible working hours;- 30 Paid vacation days and sick days; - Annual financial bonusbased on company and individual performance; - Flight vouchers for Kiwi anniversaries; - Relocation package including visa transfer support; - Dogs are welcome in the offices.#J-18808-Ljbffr

📌 Business Analyst In Customer Support Operations (Barcelona)
🏢 Enfint
📍 Barcelona