As Customer Program Manager for LEAP-1A PBH (Power-by-the-Hour) contracts, you will own the end-to-end customer programme, ensuring contract delivery, engine availability, financial performance and customer satisfaction. You will lead the multidisciplinary programme team and coordinate IAG Engine Tech, airline, OEM and supplier stakeholders to deliver reliable and profitable outcomes. Lead programme governance, performance reviews and executive communications, ensuring contractual commitments, service levels and customer expectations are actively managed.

Lead the customer programme team, including the Fleet Technical Manager, Field Representative and PMO support. Align engineering, planning, shop, supply chain, finance and commercial teams around clear priorities and decisions. Track flight hours and cycles, billing accuracy, maintenance cost and forecasts, and drive actions that protect cash, improve EBIT and maintain long-term contract sustainability.

Oversee removal planning, shop visit scheduling, workscope coordination, spare-engine coverage and turnaround performance to maximise fleet availability and reduce operational disruption. OEM, Supply Chain & Risk Management Coordinate with CFM International,



suppliers and the repair network to secure parts, modules and technical support.

Performance

Reporting & Continuous Improvement Use reliability, cost and operational data to monitor programme KPIs, provide clear reporting to customers and leadership, and lead initiatives that improve time-on-wing, efficiency and customer satisfaction. Bachelor's or Master's degree in Aerospace Engineering, Mechanical Engineering or a related field. At least 5 years of experience in engine programme management, preferably involving LEAP or CFM56 fleets.

Strong understanding of PBH contractual frameworks, airline maintenance operations, shop visit management and engine availability drivers. Proven capability in P&L; management, budgeting, forecasting, billing control and maintenance cost optimisation. Leadership & Project Management Fluent in English and Spanish, with strong customer-facing, negotiation and executive communication skills in a multicultural environment.

Willingness to travel and flexibility to support critical maintenance events, operational disruptions and AOG situations.

📌 Senior Customer Program Manager (Madrid)
🏢 IAG Engine Tech
📍 Madrid