Описание

Datavant is a healthcare data collaboration platform that provides secure, accessible, and actionable data solutions for providers, health plans, researchers, and life sciences companies. Its Provider Console connects provider-facing products and supports onboarding, request management, billing, forms, certification, and notifications. Задачи

Define and maintain the overall experience architecture of Provider Console Identify and resolve inconsistencies across product surfaces, including navigation patterns, terminology, and interaction models Design provider journeys spanning multiple products Build and maintain a shared component library and pattern documentation in coordination with the broader design system Lead the design effort to reduce provider reliance on support Map current provider calls and emails and design friction out of those experiences Design transparent, real-time request status experiences Create onboarding and setup flows for provider credentials, users, and preferences Design proactive notification and alert systems Evaluate and design progressive disclosure based on provider role and context Conduct provider research with external organizations and internal proxy teams Analyze support ticket data, call drivers, and AM escalations to identify self-service opportunities Run usability testing on new workflows, especially onboarding and first-time experiences Bring provider needs into roadmap and prioritization conversations Partner with the Provider Console PM, engineering team,



and adjacent product teams Work with Solutions Consulting and Account Management teams on provider feedback Communicate design decisions, explorations, and rationale clearly Produce clear specifications, test meaningful prototypes, and ensure delivery matches design intent Map the Provider Console experience end-to-end within the first 90 days Identify the top 3–5 consistency and self-service gaps Develop a hypothesis about which provider support contacts are design-solvable Ship one improvement and establish trust with PM, engineering, AM, and Solutions Consulting teams Establish Provider Console as a coherent platform and act as its design authority Launch at least one major self-service workflow that measurably reduces support volume or AM time spent on provider questions Define consistent integration patterns for new capabilities from RM+, HealthForms, and Provider Exchange Contribute to improvements in provider onboarding NPS or time-to-first-value Требования





5+ Years of UX design experience Portfolio demonstrating platform thinking beyond individual features Experience designing multi-product or multi-surface platforms with complex consistency and navigation challenges Track record of designing self-service experiences that reduce human intervention in complex workflows Strong information architecture and interaction design skills Experience conducting and synthesizing user research Experience working with business stakeholders as proxies when direct user access is limited Ability to work across product and engineering teams with dependencies Strong written and verbal communication skills Ability to articulate design strategy, not only present visual compositions Nice to have: Experience designing B2B SaaS platforms for professionals in complex domains such as healthcare, legal, or financial services familiarity with provider-facing healthcare workflows such as credentialing, billing, prior authorization, or release of information experience designing notification and alert systems or proactive communication UX familiarity with Figma and FigJam and collaboration with engineers working in component-based front-end frameworks Условия

25 Vacation days Daily in-office lunch stipend and fully stocked kitchen Commitment to professional development opportunities Employee-led initiatives, including an annual company-wide innovation day and DEI resource groups Comprehensive private health coverage with out-of-network reimbursement options Versátil remuneration with Cobee for restaurant, transportation, and nursery expenses Peer and company recognition programs Monthly educational lunch and learns Hybrid work model with 2 days per week in the Gracia office Many clients require post-offer health screenings and proof or completion of vaccinations such as flu, Tdap, and COVID-19 This job is not eligible for employment sponsorship

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📌 ux designer for healthcare workflows (Madrid)
🏢 Enfint
📍 Madrid